Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.
Job DescriptionTo drive sales growth of Funeral Plans and Life Insurance within Personal Banking through proactive outbound telesales and virtual client engagement. This is a 12-month fixed-term contract focused on identifying client protection needs, converting sales opportunities into appropriate insurance solutions and consistently achieving defined sales and cross-sell targets, while delivering a positive client experience and ensuring adherence to regulatory requirements.
Key Responsibilities:
- Proactively sell and cross-sell Funeral Plans and Life Insurance products through outbound telesales and virtual client engagement.
- Identify client insurance and protection needs through effective questioning, product recommendations and needs-based sales conversations.
- Execute outbound sales campaigns, engage prospective and existing clients and convert opportunities into successful insurance sales.
- Clearly explain insurance product features, benefits, premiums and policy conditions, ensuring clients make informed decisions.
- Accurately capture and process insurance applications, maintain client records and track sales performance in line with FAIS, compliance and operational requirements.
- National Certificate in Banking (NQF 5), FAIS-recognised, or an equivalent relevant qualification.
- Must meet the applicable FAIS Fit and Proper requirements for the role.
Minimum Experience:
- Minimum of 12 months' continuous experience in a target-driven telesales or outbound sales environment, preferably within banking, insurance or financial services.
- Experience engaging clients telephonically, identifying sales opportunities and promoting products or services.
- Demonstrated ability to achieve sales targets, handle objections and convert client conversations into successful sales.
- Basic understanding of insurance products, particularly Funeral Plans and Life Insurance, would be advantageous.
- Experience working with sales targets, conversion rates, customer relationship management systems and sales reporting.
Behavioural Competencies:
- Checking Things
- Convincing People
- Developing Expertise
- Embracing Change
- Meeting Timescales
Technical Competencies:
- Application & Submission Verification (Consumer Banking)
- Banking Processes & Procedures
- Client Acceptance & Review
- Customer Understanding (Consumer Banking)
- Processing & Product Knowledge (Consumer Banking)
Skills Required
- National Certificate in Banking at NQF 5, FAIS-recognised qualification, or equivalent relevant qualification
- Meet applicable FAIS Fit and Proper requirements
- At least 12 months of continuous experience in a target-driven telesales or outbound sales environment
- Experience engaging clients telephonically, identifying sales opportunities, and promoting products or services
- Ability to achieve sales targets, handle objections, and convert client conversations into successful sales
- Basic understanding of insurance products, particularly Funeral Plans and Life Insurance
- Experience with sales targets, conversion rates, customer relationship management systems, and sales reporting
Standard Bank Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Standard Bank Group and has not been reviewed or approved by Standard Bank Group.
-
Leave & Time Off Breadth — Leave options span vacation, study, parental, compassionate/family responsibility, sick/short‑term incapacity, sabbatical, recognition and optional unpaid leave, subject to country practices. This breadth provides flexibility to manage family, study, health, and rest needs.
-
Healthcare Strength — Core protection includes medical cover and death/incapacity insurance, with many markets offering permanent health insurance and optional life/funeral or gap‑cover add‑ons. Wellness and counselling programs further strengthen day‑to‑day health support.
-
Fair & Transparent Compensation — Formal remuneration materials emphasize equal pay for work of equal value, structured market alignment, and pay‑equity analyses alongside clawback/forfeiture provisions. This governance signals predictable, fairness‑oriented pay practices.
Standard Bank Group Insights
What We Do
As a brand with a legacy of 161 years in Africa, we have a deep understanding and belief in the boundless opportunities that this continent presents. Our vision extends beyond mere geography; it encompasses a profound recognition of the potential for growth that resonates within our people, customers, entrepreneurs, and all who share our unwavering commitment and passion for investing in Africa. With a presence in 20 countries across sub-Saharan Africa, we have cultivated a diverse community of the most skilled, innovative, and creative minds in the industry. Our purpose is to drive Africa's growth, acting as a catalyst for inclusive and sustainable economic development in the regions we serve. We strive to improve the lives of our fellow Africans by conducting business in an ethical and responsible manner. As a trusted partner, we consistently set higher standards and aspire to become better with each endeavour. We are more than just a banking institution; we are a driving force behind Africa's growth. Join us on this transformative journey. Together, we have the collective power to propel Africa into the future, making tangible progress for all who proudly call Africa home.
