The Role
Responsible for making 280 outbound calls daily, providing customer support, managing operational issues, and reporting sales progress using cloud tools.
Summary Generated by Built In
- Responsible for making an average of 280 outbound calls to prospects or customers per day
- Provide professional, prompt, and friendly support to leads.
- Make outbound calls for warm lead follow-up and outbound cold calls for sales campaigns
- Resolve the majority of sales inquiries and escalate other high-level inquiries to senior staff members or management
- Manage ground operational issues and customer complaints
- Maintain Sales KPIs such as End-of-Day Sales Channels Reporting and Same-Day Reply Rate.
- Use cloud-based tools and spreadsheets to document deals, update pipelines and report sales progress to management
- Perform administrative and data entry tasks meticulously to ensure systems are updated
Requirements
- Capable of Work in-center (Davao Site)
- Good communications skills
- Good command of spoken English
- Speaks with confidence and clear intonation over the phone
- Ability to negotiate is a plus.
- Ability to work with less supervision.
- Willing to work in shifting schedules
- Willing to render overtime.
Skills Required
- Good communication skills
- Good command of spoken English
- Ability to negotiate
- Ability to work with less supervision
- Willing to work in shifting schedules
- Willing to render overtime
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The Company
What We Do
OP360 is a US-headquartered BPO provider offering intelligent customer experience and outsourcing solutions. They partner with ambitious global brands to make scaling easy, specializing in customer support, back-office operations, and AI services across diverse industries.
