We’re Hiring: Outbound Operations Manager at Zendbox!
As a key leader within our fulfilment function, the Outbound Operations Manager will take ownership of all outbound fulfilment activity, ensuring every order leaves our warehouse accurately, on time, and to the highest standard. This role sits at the heart of our fast-paced eCommerce operation, driving performance, quality, and efficiency across the despatch process.
You will lead and inspire a high-performing team of pickers and packers, embedding a culture of excellence and accountability. Working closely with colleagues across the business, you will ensure seamless order fulfilment, elevate customer satisfaction, and continually seek ways to improve processes as we scale.
If you’re ready to take the next step in your fulfilment career, lead a dynamic team, and contribute to a company that’s redefining eCommerce fulfilment, we’d love to hear from you. At Zendbox, we’re committed to attracting top talent and empowering our leaders to grow with us.
Your Responsibilities
- Lead and manage outbound pick and pack operations to ensure orders are dispatched accurately and on schedule
- Inspire and develop a dedicated team of warehouse operatives, fostering a safe, high-performance culture
- Maintain robust quality control at every stage of the outbound process
- Partner with other departments to ensure smooth order flow and exceptional customer experiences
- Drive continuous improvement initiatives to enhance efficiency and productivity
- Monitor and analyse performance metrics, taking action to achieve and exceed operational targets
Requirements
- Exceptional leadership and people management skills
- Strong communication and interpersonal abilities
- Proven experience managing teams in a fast-paced warehouse or fulfilment environment
- Solid understanding of people management processes, including absence and performance management
- Strong organisational and multitasking abilities
- Experience with Warehouse Management Systems (WMS) preferred
- Forklift certification advantageous
- Commitment to accuracy, quality, and safety
Benefits
- Competitive salary £50,000 - £60,000 DOE
- 10% Performance Bonus
- Career development and ongoing training opportunities
- 32 days holiday including bank holidays
- Company pension scheme
- Supportive and collaborative work culture
- Late shifts, Monday to Friday with occasional Weekends
Skills Required
- Exceptional leadership and people management skills
- Strong communication and interpersonal abilities
- Proven experience managing teams in a fast-paced warehouse or fulfillment environment
- Solid understanding of people management processes, including absence and performance management
- Strong organizational and multitasking abilities
- Experience with Warehouse Management Systems (WMS)
- Forklift certification
- Commitment to accuracy, quality, and safety
What We Do
Zendbox has built an unrivalled reputation for providing a game-changing fulfilment solution to eCommerce brands. Our mission is to help online businesses simplify their eCommerce operations so they can save costs, maximise their time, and deliver the best fulfilment experiences to their customers. This grants online brands the freedom to focus on what matters most: growing and scaling their business. With our award-winning 3PL service, we take care of the whole fulfilment process for eCommerce businesses, including: 📦 Picking, packing & shipping 🏢 Warehousing & inventory management ↪️ Customer returns management ...and so much more! ----- Here's how Zendbox works: #1: We connect to your eCommerce channels #2: Send your stock to our world-class fulfilment centres #3: Sell to your customers worldwide #4: We pick & pack your orders #5: We dispatch your orders #6: Your customers are delighted! ----- Are you ready to elevate the fulfilment experience for your customers? Get in touch today!
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