Outbound Manager

SupplyHouse.com, a rapidly growing e-commerce company in the plumbing, electrical, and HVAC space, is looking for an Outbound Manager to join our Nevada Fulfillment Center! If you are looking for a career that will allow you to motivate team members and support management, this is the job for you!

Job Type: Full-Time, Exempt

Location: Reno, NV

Shift: Monday through Friday, from 11:00 a.m. to 7:30 p.m. PST

Salary: $70,000 - $85,000 annually

Please note: Training for this position will be Monday through Friday from 6:00 a.m. to 2:30 p.m. PST for the first 2-3 weeks!

Responsibilities:

• Oversee all processes and procedures for outbound operations including picking and packing 
• Ensure the picking and packing teams are staffed appropriately in order to operate at peak efficiency and complete all assigned tasks on a daily basis  
• Manage the work performance of each member of the outbound leadership team to ensure productivity standards and KPI metrics are consistently being met 
• Identify, lead, and support continuous initiatives that improve customer service, accuracy, and productivity while reducing operating cost 
• Determine the root cause of process opportunities, addressing issues and piloting resolutions to standard 
• Partner and communicate with management/leadership to ensure alignment of objectives, to problem solve, provide operational updates, and develop new operational procedures and strategies  
• Deliver performance reviews and conduct monthly check-ins with each member of the outbound leadership team to establish rapport and provide feedback 
• Address performance-related incidents that arise and recommend a course of action on all disciplinary and personnel issues 
• Train/develop team leads and associates through coaching, mentoring, and effective communication to develop a strong culture of employee engagement 
• Attend and participate in HR Leadership meetings  
• Create and promote a safe working environment while developing a culture in which team members feel safe and comfortable in their areas of responsibility 

Requirements:

• At least 3 years of outbound leadership experience
• Understanding of distribution flow, integration, and automation 
• Fundamental understanding of inventory, supply chain, and logistics concepts 
• Proficiency with Microsoft Office applications (especially Word, Outlook, and Excel) 
• Strong critical thinking skills with the ability to see the “big picture” and identify/forecast developing issues 
• Strong problem-solving, time management, multitasking, attention to detail, and interpersonal skills
• Exceptional verbal and written communication skills including public speaking
• Ability to perform physical activity including, but not limited to walking, lifting, pushing, pulling, and handling various items  
• Ability to lift and carry items 10-50Ibs (all members are expected to seek help if an item is over 50lbs or if the weight limit that can be lifted is reached)
• Ability to operate and use all equipment necessary

Why work with us: 

• We have awesome benefits – We offer 401k with company match, 100% company-paid medical insurance, optional dental and vision add-ons, life insurance, vacation, and sick days. 
• We give back – We live and breathe our core value, generosity, by giving back to our local communities and to the heating, plumbing, and HVAC trades. We host donation drives, encourage our team members to nominate organizations, and donate to support the trades.  
• We stay engaged – We maintain our company culture through promoting various on-site activities and annual in-person events. Look out for our End of Year Celebration, Summer Picnic, Core Values Celebrations, Employee Appreciation Day, and more!  
• We listen – We value hearing from our employees. Everyone at SupplyHouse has a voice and we encourage that they use it! We actively elicit feedback through our regular 1:1 check-ins and company-wide ideas form. We incorporate suggestions to ensure our team enjoys coming to work every day.  
• We support growth – We promote continuous learning and development through our on-the-job trainings, educational workshops, DEI initiatives, internal mobility opportunities, and professional development expense reimbursement program. 

 SupplyHouse.com strongly values inclusion and encourages individuals of all backgrounds and experiences to apply for this position. 

 What our employees are saying: 

• "I love working for SupplyHouse for so many reasons. The teamwork, the encouraging people I work with, and the overall environment is the best.  We always have some exciting events being planned that we can look forward to. But most of all, I love how much SupplyHouse supports and gives back to its team. As an employee who has been here throughout the entirety of the pandemic, I am grateful for all of the things SupplyHouse has done to make the past few years as easy as possible for all of us. I look forward to my future with this company, exploring the many opportunities it has to offer." - Danielle, Fulfillment Center Team Member 
• "I started working for the company in 2016, and I can say with the upmost sincerity that applying to work for SupplyHouse is one of the best and beneficial decisions that I've ever made. The strong sense of compassion, positivity, teamwork, loyalty and respect that comes with the wonderful people who work here is both admirable and inspirational. The company makes it a priority to make sure that their employees are heard and innovation is not just welcomed enthusiastically, but encouraged. The company has also went through great lengths to make sure we remained safe through these very trying past years, and that is just one of the many examples that shows the character and genuine care that our wonderful management team holds. The company also holds pride in the fact that we have a very family-like atmosphere, and they find it immensely important that we feel like we are appreciated. For me personally, SupplyHouse is what I would consider to be a “forever” job. I am forever grateful for SupplyHouse being my place of work." - Alexander, Fulfillment Center Team Member 

Check us out! https://www.supplyhouse.com/our-company 

We are committed to providing a safe and secure work environment for our employees, customers, and partners. As part of this commitment, we conduct thorough background checks on all potential employees as part of our hiring process. Please note that the background check will be conducted in accordance with applicable laws and regulations.

Applicants must be currently authorized to work in the U.S. on a full-time basis. SupplyHouse.com will not sponsor applicants for work visas.

All emails from the SupplyHouse team will only be sent from an @supplyhouse.com email address. Please exercise caution if you receive an email from an alternate domain such as @gmail.com, @hotmail.com, etc.