The ideal candidate is comfortable picking up the phone and having a natural, casual conversation with business owners and decision-makers. This is not a highly scripted call center position. You will need to think on your feet, ask questions, build rapport, identify opportunities, and confidently explain the value of our services.
Responsibilities
- Make outbound cold calls to businesses and potential customers
- Handle inbound calls and follow up with interested prospects
- Speak with business owners, managers, and other decision-makers
- Build rapport and establish relationships through natural conversation
- Identify customer needs and determine whether our products/services are a good fit
- Present solutions and make sales offers in a conversational manner
- Follow up with prospects through phone and other communication channels
- Maintain accurate notes and customer information in company systems
- Manage multiple conversations, systems, and tasks throughout the day
- Overcome objections and confidently move conversations toward a sale
Qualifications
- Previous sales, cold calling, telemarketing, or business-to-business experience preferred
- Excellent verbal communication and active listening skills
- Comfortable speaking with business owners and decision-makers
- Confident making cold calls and initiating conversations with people you have never spoken with before
- Able to have a casual, engaging conversation without relying on a script
- Strong ability to think quickly and respond naturally to customer questions
- Comfortable multitasking between phone calls, computer systems, research, and customer information
- Self-motivated and driven to meet or exceed sales goals
- Comfortable hearing "no" and continuing to pursue the next opportunity
- Professional, positive, and personable communication style
- Strong computer and typing skills
- Ability to work independently while also being a strong team player
Pay and Hours
Skills Required
- Previous sales, cold calling, telemarketing, or business-to-business experience
- Excellent verbal communication and active listening skills
- Comfort speaking with business owners and decision-makers
- Confidence making cold calls and initiating conversations with new contacts
- Ability to have casual, engaging conversations without relying on a script
- Ability to think quickly and respond naturally to customer questions
- Comfort multitasking between phone calls, computer systems, research, and customer information
- Self-motivated and driven to meet or exceed sales goals
- Persistence when handling rejection
- Professional, positive, and personable communication style
- Strong computer and typing skills
- Ability to work independently and as part of a team
What We Do
Five Star Solutions is a customer service outsourcing company that specializes in building and running intelligent CX environments. By integrating agents, data, and workflows with intelligent automation, they support CX strategy, scale, and service performance. The company combines experienced support teams with automated workflows to reduce effort and improve accuracy, helping organizations connect their operations into a unified system for elevated customer experiences.
