Outbound Engagement Coordinator

Company Description

ABOUT FOODORA: foodora is a quick commerce and delivery company, present in eight countries in Europe - Austria, Czech, Denmark, Hungary, Finland, Norway, Sweden and Slovakia. With the mission to deliver an amazing, fast and affordable experience, foodora aims to give customers more time to focus on what matters most to them, as well as growing along with their partners, riders and community along the way. foodora is part of Delivery Hero, a pioneer quick commerce company, building the next generation of e-commerce across its operations in over 70 countries across Asia, Europe, Latin America, the Middle East and Africa.
For more information, please visit www.foodora.com
foodora is part of the Delivery Hero Group, the world’s leading local delivery platform operating in 70+ countries worldwide

Job Description

Looking for a Dynamic Opportunity in Logistics? 

Are you eager to connect with people and support them in their journey? Are you also fluent in both Norwegian and English, and passionate about providing great service? Then this could be the job for you!

We are now looking for our Outbound Engagement Agent, who will play a key role in supporting potential and active riders through the application and onboarding process.

Where does the position belong? You'll be joining our Logistics department, working closely with the Supply Lead and a team dedicated to optimizing the rider recruitment and onboarding experience.

What you’ll be doing:

• Conduct a high volume of outbound calls to applicants and active riders, ensuring smooth communication.

• Guide potential riders through the application steps, helping them overcome challenges and move forward.

• Assist active riders in getting started efficiently with onboarding.

• Accurately document interactions in our systems and track data using tools like Sheets.

• Provide exceptional service by building positive relationships with applicants and riders.

• Collaborate with the recruitment and logistics teams to enhance the onboarding experience.

• Align with internal teams on recruitment and onboarding strategies.

To succeed in the role as Outbound Engagement Agent, we imagine that you: 

• Education: Ongoing bachelor’s degree or relevant work experience.

• Experience: Previous experience in customer service, recruitment, or an administrative role with frequent outbound/inbound calls.

• Technical skills: Proficiency with G-Suite (Sheets and Slides), experience with support systems used by our logistics team.

• Language: Fluency in Norwegian and English, both verbal and written.

…and as a person, you are: (Soft skills)

• Friendly and empathetic, genuinely interested in helping people.

• Skilled at problem-solving and adaptable when facing different onboarding challenges.

• Enthusiastic about creating a seamless experience for applicants and riders.

• Strong in multitasking and time management, able to work independently while meeting targets.

• Detail-oriented and self-motivated, with a passion for delivering excellent results.

At foodora, you will:

• Be part of a playful, dynamic and fast-paced environment where we have fun together at work!

• A great learning curve in a collaborative environment with no limits to ideas

• Be part of the journey with one of Norway's fastest-growing companies, which is also part of Delivery Hero, one of the world's largest online food delivery companies

• Work from a stylish and modern office in the heart of Oslo (Alexander Kiellands plass).

• Enjoy employee benefits such as high coverage personnel insurances, SATS subscription, subsidized public transportation, access to Linkedin Learning, and more.

Studies show that women and other minorities are less likely to apply for a job unless they meet all qualifications. If you're interested in the role and meet most of the requirements, we encourage you to apply!

Interested in this exciting challenge?
Then we suggest you send us your CV and application! 

Our recruitment process includes:
💻 First interview with the manager.
💼 Case interview: A realistic task that gives you and us a feel for the job.
💌 Reference check: Almost there!

About foodora:
foodora is one of Norway's first and largest platform companies, with over 200 administrative employees and 3,500 couriers. Since our launch in 2015, we've grown rapidly and are now a technology-driven company, delivering from restaurants, stores, and our own grocery chain to over 1,500,000 Norwegians in 30+ cities.