OTC Continuous Improvement Manager

As a Continuous Improvement Manager, you will be responsible for overseeing and implementing strategies to drive continuous improvement within Order to Cash (OTC) finance domain. Your primary role is to identify areas for improvement, develop improvement plans, and monitor progress to achieve operational excellence and increased efficiency.

Below is your job description for a Continuous Improvement Manager:

1. Identifying Improvement Opportunities: Collaborate with various process and functional teams to identify areas within the organization that could benefit from process optimization, cost reduction, quality enhancement, improve customer experience or productivity improvement.

2. Developing Improvement Plans: Work closely with regional OTC Managers and cross-functional teams to develop comprehensive improvement plans that align with organizational goals and objectives. This involves analysing existing processes, identifying bottlenecks, proposing solutions, and setting measurable improvement targets.

3. Process Analysis and Documentation: Analyse current processes and workflows to identify inefficiencies, waste, and areas for improvement. Review existing processes and recommend change in procedures to functional teams to improve process efficiency and customer experience.

4. Implementing Continuous Improvement Initiatives: Lead and facilitate improvement projects and initiatives, including Lean Six Sigma, Kaizen events, process reengineering, and other improvement methodologies. Collaborate with stakeholders to implement changes, monitor progress, and ensure sustainability of improvements.

5. Training and Mentoring: Provide training and guidance to employees on continuous improvement methodologies, tools, and techniques. Promote a culture of continuous improvement throughout the organization by fostering a mindset of innovation and problem-solving.

6. Performance Monitoring and Reporting: Establish outcomes and key results (OKR) to track the progress of improvement initiatives. Regularly monitor and analyse performance data, prepare reports, and communicate results to management and stakeholders.

7. Change Management: Effectively manage change by anticipating and addressing potential resistance to improvement initiatives. Engage and communicate with employees at all levels to gain buy-in and support for changes.

8. Collaboration and Leadership: Collaborate with cross-functional teams, managers, and executives to drive continuous improvement efforts. Provide leadership, guidance, and support to project teams and individuals involved in improvement initiatives.

Key Skills and Qualifications:

- Bachelor's or Master's degree in a relevant field (e.g., Business Administration, Engineering, Operations Management).

- Strong knowledge and experience in continuous improvement methodologies, such as Lean Six Sigma, Kaizen, or Agile.

- Analytical and problem-solving skills to identify issues, analyse data, and propose effective solutions.

- Project management skills to lead improvement initiatives, manage resources, and meet project milestones.

- Excellent communication and interpersonal skills to collaborate with stakeholders at all levels of the organization.

- Change management skills to facilitate and drive organizational change.

- Ability to work independently and in cross-functional teams to achieve improvement goals.

- Strong organizational skills and attention to detail to manage multiple improvement projects simultaneously.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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