LGC is a global life sciences tools company helping to improve human health and the safety of our planet. Our products support everything from genomic analysis to quality assurance in food, medicines and the environment, quietly powering the science behind critical decisions every day.
Job Description
- Approve customer credit limits outside of TCS remit.
- Proactively contact customers via phone, email, and other channels to follow up on outstanding invoices
- Collaborate with Sales, Customer Service, and Legal teams to resolve billing disputes and improve customer experience.
- Assist BPO in resolving complex customer/vendor queries.
- Assist the GPE in overseeing the BPO service delivery for the centralized finance services: collections, customer/vendor queries, customer credit limits. Review weekly/monthly SLAs and metrics.
- Ensure accurate and timely month-end close activities, including AR, AP or Bad debt reconciliations and reporting.
- Serve as escalation point for urgent site PTP problems such as vendor blocks or urgent wires.
- Lead or assist on continuous improvement initiatives for processes related to BPO services
- Maintain and improve internal controls and compliance with company policies and external regulations
Experience managing or working closely with a BPO or shared service centre is essential.
Additional InformationDesirable knowledge, experience, attributes and skills
- Excellent communicator who is able to engage effectively with stakeholders at all levels.
- Skilful in developing and building successful internal and external relationships.
- High level of attention to detail, technical and analytical skills.
- Ability to work independently and under pressure in a dynamic, complex organizational structure
Skills Required
- Experience managing or working closely with a BPO or shared service centre
- Excellent communication and stakeholder engagement skills
- Ability to develop and build successful internal and external relationships
- High attention to detail, technical and analytical skills
- Ability to work independently and under pressure in a complex organization
LGC Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about LGC and has not been reviewed or approved by LGC.
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Healthcare Strength — Health, dental, and vision coverage with FSA/HSA options are consistently part of the package, and private medical is cited where applicable in the UK. Coverage is often characterized as solid alongside other core benefits.
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Retirement Support — Retirement offerings include a 401(k) with employer contribution in the U.S. and pension schemes in the UK, complemented by life and disability insurance. These elements are highlighted as part of a standard-to-competitive core package.
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Leave & Time Off Breadth — Paid time off, holidays, sick leave, and family leave are broadly available, with some sites offering a year‑end shutdown. Flexibility and local leave programs contribute to a generally well-rounded time‑off offering.
LGC Insights
What We Do
LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality and range. LGC’s tools play a key role in customer workflows from discovery applications through to commercial manufacture and enable its customers to: bring new diagnostics and therapies to market; progress research and development; optimise food production; and continuously monitor and enhance the quality of food, the environment and consumer products. LGC’s 175+ years of scientific heritage, combined with a track record of innovation and value-enhancing acquisitions, has enabled the company to build its product portfolio and expertise, and develop deep relationships with customers, industry partners and the global scientific community. LGC’s core purpose of Science for a safer world and its core values of passion, curiosity, integrity, brilliance and respect, drive its culture. As of 30 June 2021, it employs 4,350 employees, of which over 1,175 employees hold PhD and/or master’s degrees. Its products and services are delivered by highly qualified and experienced teams, operating from a global network of accredited sites that showcase its scientific and manufacturing capabilities.
