The Role
As an OTC Analyst, you will manage the Order-to-Cash cycle for a portfolio, ensuring accurate billing and collections while resolving disputes and improving processes.
Summary Generated by Built In
At Superside, speed and quality extend beyond creative delivery to our financial operations. As an OTC Analyst, you will own the full Order-to-Cash cycle for your portfolio, ensuring accurate billing, healthy cash flow, and a seamless customer experience. You will serve as the bridge between contract and revenue, partnering with customers and internal teams to prevent billing friction, resolve disputes quickly, and protect recurring revenue.
What You'll Do
- Own the end-to-end Order-to-Cash cycle for a portfolio of 100 to 200 accounts.
- Issue accurate, timely invoices with complete documentation to prevent delays.
- Proactively manage collections and reduce overdue balances with a firm but customer-centric approach.
- Investigate and resolve billing disputes in collaboration with Sales and Customer Success.
- Ensure subscription setups and recurring billing are accurate so revenue is captured correctly.
- Maintain clean Accounts Receivable records to support forecasting and financial visibility.
- Identify recurring billing issues and recommend process improvements to reduce revenue leakage and rework.
- Serve as the finance point of contact for account billing health.
- Leverage AI tools within ERP and CRM systems to improve efficiency and streamline workflows.
What You'll Need to Succeed
- 1 to 2 years of experience in Order-to-Cash, Collections, or Accounts Receivable.
- Familiarity with SaaS billing models and recurring revenue logic.
- Strong written and verbal English communication skills.
- Ability to work US timezone hours.
- Experience with NetSuite, Salesforce, or similar systems.
- High attention to detail and strong data accuracy standards.
- Structured problem-solving mindset with the ability to identify root causes.
- Comfort using AI tools to support communication and analysis.
- Ability to manage high volumes of follow-ups and tasks independently.
Why Join us?
Superside's vision is to create equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we're building a fully remote company that attracts people where they are.
Remote-first. Customer-led.
Remote isn’t just a perk; it’s how we deliver better for customers. We are fully committing to our customers by hiring top talent and collaborating seamlessly across time zones.
Global team, local impact.
Join a community of 60+ nationalities working across time zones, cultures, and disciplines, all aligned on doing great work for great brands.
High performance, low ego.
Work in a fast-paced, high-trust environment where feedback is direct, growth is constant, and kindness leads collaboration.
Impact meets opportunity.
We’re in the sweet spot — big enough to be stable, small enough for you to shape what’s next. Your ideas will matter here.
Grow fast. Lead well.
You’ll gain mentorship, take on real responsibility, and grow your career while helping us disrupt a global industry.
About Superside
Superside is the leading AI-powered creative company that quickly and cost-effectively enhances in-house functions. We help over 500 ambitious brands get great creative concepts done at scale. Built to be an extension
of in-house teams, we unbottleneck marketing and creative teams so they can move faster and drive more reliable creative performance.
Superside is a fully remote company with over 700 team members working across 60+ countries and 13 timezones.
Learn more at superside.com
Diversity, Equity and Inclusion
We’re an equal-opportunity company. All applicants will be considered regardless of ethnicity, appearance, religion, gender identity, sexual orientation, national origin, veteran or disability status.
Top Skills
Ai Tools
CRM
Erp
NetSuite
Salesforce
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The Company
What We Do
Superside is the leading Creative-as-a-Service (CaaS) company that helps over 450 ambitious brands get great design and creative done at scale.
With our design subscription service, marketing and creative teams can unbottleneck design, move faster and drive more reliable creative performance. We help the world's leading companies like Google, Meta, Amazon, Salesforce, Red Bull and Boston Consulting Group with advertising creative, brand design, video production and more. No longer chained to over-taxed in-house creative teams, our customers reduce costs and move quickly with infinite scale.
