Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 5,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality.
Accor Tech & Digital, jobs in the tech field where intelligence is above all human!
Job DescriptionThe OTA KAM aims to put in place & execute a strategic action plan with a focus on driving sustainable growth for Accor and Hotels. To do so, the action plan should contribute to diversification of the channel mix, increased visibilityon OTAS, control of the distribution cost and protect the value of our web direct & loyalty program.
He/ She is working closely with the different Accor Business Units, and in particular with the local e-commerce or account managers who are his/her relays in their dedicated regions.
OTA Key Account Management
- Negotiate contractual agreement on a very frequent basis
- Construction of a clear action plan to reach targets
- Regular follow-up of the KPIs to challenge stakeholders
- Work closely with the hubs/divisions in their local account management & action plan implementation
- Negotiate strong and relevant marketing plans with the objective to increase Accor brand awareness
- Organize regular quarterly business review with Sales & technical teams
Coordination with local OTA Teams (E-commerce & Sales)
- Co-design of action plans to support the business development strategy
- Exchange with local account managers on the identification of opportunities with local players
- Regular communication regarding OTA partnership updates
- Training on tools & new processes
360° expertise
- Build business case for technology evolution
- Project management on technology-related improvements with digital experts
- Regular meetings with legal department (existing and new partners contracting, tax management)
- Provide feedback on performance toward sales performance & BI teams
- Conduct transversal project with loyalty and web direct teams
- Ad-Hoc project management
- Master degree
- 2/3 years of experience ideally within Online Travel Agencies, E-Commerce,or travel-related industry
- Past experience in negotiating global, multi-interlocutorand multi-cultural contracts
- Relevant E-Commerce, Sales or Revenue Managementexpertise with experience in building strong relationshipwith local teams and online partners
- Manage a portfolio of key accounts
- Strong analytical skills and mindset
- Fluent in English & French
- Curious about other cultures
- Have a strong team spirit
- Ability to federate internally with the different department
- High Conviction approach
- Ability to establish a strong partnership relationship withcustomers
- Embody the group's values
- Multi topic knowledge and interest (negotiation,commercial, legal, connectivity)
Skills Required
- Master degree
- 2-3 years experience within Online Travel Agencies, E-Commerce, or travel-related industry
- Experience negotiating global, multi‑interlocutor, multi‑cultural contracts
- E‑commerce, Sales or Revenue Management expertise
- Experience managing a portfolio of key accounts
- Strong analytical skills and mindset
- Fluent in English and French
- Ability to federate internally across departments and work with local teams
- Ability to establish and maintain strong partnership relationships with customers and OTAs
- Project management experience for technology-related improvements
- Experience working with legal/tax on contracts
- Curiosity about other cultures
- Strong team spirit
- Multi-topic knowledge/interest (negotiation, commercial, legal, connectivity)
What We Do
We are Accor We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world. We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts. Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
