Title:
OT Support EngineerCompany:
Ipsen Biopharm Ltd
About Ipsen:
Ipsen is a mid-sized global biopharmaceutical company with a focus on transformative medicines in three therapeutic areas: Oncology, Rare Disease and Neuroscience. Supported by nearly 100 years of development experience, with global hubs in the U.S., France and the U.K, we tackle areas of high unmet medical need through research and innovation.
Our passionate teams in more than 40 countries are focused on what matters and endeavor every day to bring medicines to patients in 88 countries. We build a workplace that champions human-centric leadership and fosters a culture of collaboration, excellence and impact. At Ipsen, every individual is empowered to be their true selves, grow and thrive alongside the company’s success. Join us on our journey towards sustainable growth, creating real impact on patients and society!
For more information, visit us at https://www.ipsen.com/ and follow our latest news on LinkedIn and Instagram.
Job Description:
At Ipsen, we are committed to improving the lives of patients, with a special focus on advancing neuroscience therapies. Our Wrexham site is a vital part of this mission, delivering cutting-edge solutions in a dynamic and collaborative environment. We are proud to be winner of Pharma Company of the Year 2025, Great Place to Work certified and a Shingo Bronze Medallion holder, reflecting our commitment to excellence, innovation, and continuous improvement.
With a recent £24 million investment in the site and a further £86.4 million expansion underway, there has never been a more exciting time to join us. If you are passionate about making an impact and want to be part of a team that values growth, innovation, and excellence, then Ipsen could be where you thrive!
Are you passionate about technology and its impact on manufacturing? We're looking for an OT Support Engineer to play a vital role in supporting the systems that keep our site running efficiently and ensure the continuous supply of products to patients.
Working closely with Production, Maintenance, Quality, and Engineering teams, you'll provide technical expertise across manufacturing and laboratory systems, helping to maintain system reliability, drive continuous improvement, and support exciting investment and automation projects across the site.
Key responsibilities:
- Provide technical support for manufacturing and laboratory IT/OT systems to ensure reliability, compliance, and performance.
- Troubleshoot critical issues, perform root cause analysis, and drive effective resolutions.
- Support system lifecycle activities including validation, maintenance, disaster recovery, and obsolescence management.
- Identify and implement improvements to manufacturing and laboratory systems that enhance operational efficiency.
- Partner with vendors and internal stakeholders to deliver high-quality support and project outcomes.
- Contribute to capital projects through system design, testing, commissioning, qualification, and handover activities.
Knowledge, skills and experience:
- Prior experience in a similar position
- Good communication skills. Able to keep multiple stakeholders informed
- Regulatory knowledge e.g. GAMP5, FDA 21 CFR11, EU ANNEX 11.
- Ideally experience gained in the pharma industry
Apply Today
If you have experience with industrial IT infrastructure, Windows Server environments, virtualisation, databases, or manufacturing technology systems and are looking to make a real impact within a highly regulated manufacturing environment, we'd love to hear from you. Join us and help shape the future of our manufacturing technology landscape.
#LI-Onsite
We are committed to creating a workplace where everyone feels heard, valued, and supported; where we embrace “The Real Us”. The value we place on different perspectives and experiences drives our commitment to inclusion and equal opportunities. When we include diverse ways of thinking, we make more thoughtful decisions and discover more innovative solutions. Together we strive to better understand the communities we serve. This means we also want to help you perform at your best when applying for a role with us. If you require any adjustments or support during the application process, please let the recruitment team know. This information will be handled with care and will not affect the outcome of your application.Skills Required
- Prior experience in a similar position
- Good communication skills and ability to keep multiple stakeholders informed
- Knowledge of GAMP5, FDA 21 CFR Part 11, and EU Annex 11 regulations
- Experience in the pharmaceutical industry
- Experience with industrial IT infrastructure, Windows Server environments, virtualization, databases, or manufacturing technology systems
Ipsen Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ipsen and has not been reviewed or approved by Ipsen.
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Healthcare Strength — Health coverage is described as comprehensive, with broad medical, dental, and vision offerings. Company materials emphasize a wide-ranging package that supports overall wellbeing.
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Retirement Support — Retirement programs are highlighted with a competitive 401(k) match and access to an employee stock purchase plan. These elements are frequently cited as strengths in the package.
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Parental & Family Support — Family support includes paid parental leave and company-provided backup child and elder care. These programs complement core benefits and add practical day-to-day value.
Ipsen Insights
What We Do
Ipsen is a French leading global mid-size biopharmaceutical company headquartered in Paris, France focusing its efforts where unmet medical needs are greatest. Ipsen develops and commercializes innovative medicines in three key therapeutic areas - Oncology, Rare Disease and Neuroscience. We have over 5000 employees worldwide and our medicines are registered in more than 100 countries, with direct commercial presence in over 30 countries. Ipsen has 4 global R&D hubs and 3 pharmaceutical development centers around the world
