D-ploy is a leading IT and Engineering Solutions company with operations worldwide. Our mission is to deliver innovative and D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.
We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.
We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!
Responsibilities- Onsite IT/OT support including break/fix for thin clients, IPCs, handhelds, and lab equipment
- Local hands-and-feet support for global IT teams
- Troubleshooting automation and production systems (PLC, SCADA, OT networks)
- Support for software upgrades, patching, and backups in lab/OT environments
- Incident, problem, and change management (ITIL-based)
- Compliance with CSV, GxP, and data integrity procedures
- Participation in disaster recovery and business continuity planning
Requirements
- Bachelor's in IT, Engineering, or related field
- 5+ years of IT/OT support experience in regulated environments
- Experience with industrial IT systems, SCADA/PLC, and lab software
- Networking knowledge (VLAN, Firewall, Routing)
- ITIL process knowledge; ServiceNow/Remedy ticketing
- Database Troubleshooting Experience MSSQL
- Available for onsite support and 24/7 on-call rotation 1 week in a month
- Fluency in English and Spanish (both written and spoken) is essential.
- Candidate must declare Criminal Record no older than 3 months.
Benefits
- Broad range of activities, tasks, and projects
- Flexible working conditions
- Vouchers (B-day voucher, wedding, and new born surprise)
- Fishing for Friends program – our referral program
- Further development and professional advancement
- Friendly and international working environment
- Company-sponsored events
Is IT in your DNA?
Skills Required
- Experience with OT, industrial automation, or control systems environments
- Strong knowledge of PLC and SCADA systems
- Hands-on experience with Siemens TIA Portal, WinCC, and Step 7
- Experience with Step 5, Beckhoff, or DeltaV is an advantage
- Knowledge of industrial communication protocols such as OPC, PI, Ethernet/IP, Profinet, and Profibus
- Understanding of PLC CPUs, I/O modules, firmware, and diagnostics
- Experience with OT patching, backups, restore procedures, and change control
- Ability to read E&I drawings, loop diagrams, I/O lists, and network diagrams
- Experience in GMP/GxP or validated environments
- Understanding of GAMP 5 and QMS processes
- Familiarity with OT cybersecurity concepts
- Strong troubleshooting and documentation skills
- Ability to support production-critical systems onsite
- Valid criminal record extract (not older than 3 months) required
What We Do
D-ploy is an IT Engineering and Consulting Company with a wide portfolio of services and solutions suitable for globally as well as regionally operating companies. Our strength is in providing proven standard and individually tailored solutions helping our customers achieve their strategic and business goals. Our core competencies are operational IT Infrastructure services and consulting in the areas of Service Management, Program and Project Management as well as Quality Management. Company Profile Founded in January 2003 in Kaiseraugst, Switzerland, D-ploy has been growing steadily by expanding its expertise, portfolio and geographical presence across Europe and in the US. Our main focus has always been on ensuring that IT enables the Business, supports value generation and contributes to the overall work efficiency. With the customer-centric attitude and pragmatic approach to IT, we became a trusted and preferred IT partner to many customers proving again and again, that we can do IT. Building our expertise and establishing long-term partnerships with our customers, we understand the value of sustainable practices driven by compliance with industry standards and implementing best practices. Therefore, since 2016 D-ploy has been ISO 9001 and ISO/IEC 20000-1 and as of 2017 ISO/IEC 27001 certified. We strive to continuously offer the most suitable and innovative service solutions to our current and future customers by staying agile, understanding the industry needs and keeping up to date on the market trends.
