OST Performance Coordinator

PHMC serves as both a direct service provider to individuals, families, and communities across the region and as an intermediary agent — managing large-scale contracts, government and philanthropic partnerships, and multidisciplinary initiatives that require operational sophistication, strategic leadership, and deep mission alignment.

JOB DESCRIPTION:

PHMC, a non-profit public health institute, serves as the intermediary entity for the City of Philadelphia Department of Human Services’ Out of School Time Project (DHS OST) and the Mayor’s Office of Education Extended Day/Extended Year Initiative (MOE EDEY). In this role, PHMC manages a citywide contract with approximately 160 programs and provides program monitoring and support, contract oversight, data management, and fiscal oversight. Combined, these two programs support approximately 9,500 youth in grades K-12 through after-school, before-school, and summer programs throughout the city of Philadelphia. The project aims to provide quality out-of-school-time programming to improve life skills, increase academic engagement, expand enrichment opportunities, and prepare youth for higher education and employment.
The OST Performance Coordinator proactively engages the diverse sector Out of School Time (OST) programs throughout Philadelphia to cultivate a community of performance measurement and improvement that moves OST providers along a continuum of program quality consistent with the City of Philadelphia’s vision for quality; ensuring and advancing the use of structured activities in OST programs; and developing and promoting professional development activities for OST providers. The Performance Coordinator collaborates with the other performance Coordinators as well as the OST coaching team to develop and execute data-informed quality improvement. The Performance Coordinator performs outreach to build and maintain a caseload of OST programs with the interest and capability of engaging in measurement and improvement activities. The Performance Coordinator reports to the Senior Performance Manager. This position requires office and field-based activities.

RESPONSIBILITIES:

• Solicit and facilitate OST provider participation in performance management, measurement, and quality improvement activities.
• Establish and maintain an effective support relationship with OST programs, ensuring consistent communication and use of data to advance both provider and OCF objectives.
• Support the configuration of performance management platforms and delivery of training and technical assistance to support provider use of platforms.
• Help OST providers identify relevant performance indicators and develop improvement plans to achieve target programmatic and operational outcomes.
• Identify and disseminate effective strategies, tools, and resources within the OST sector.
• Function as a collaborative member of the performance management team to develop and deliver resources to providers (on-site, workshops, learning communities, roundtables, conferences, etc.).
• Support the OST Contracts team with the annual continuation application or competitive proposal process.
• Prepare quantitative and narrative content to support regular and ad hoc reporting.
• Conduct and document program observations as needed.
• Perform other OST-related duties or special projects as directed by the supervisor.
• Analyze individual, segmented, and aggregate performance data to identify trends and generate recommendations to advance provider goals and OCF goals.
• Participate in community events, conferences, and trainings.

SCHEDULE: Typical duties will occur from Monday to Friday between 9 A.M. and 5 P.M. However, occasional weekend and evening activities may be required.

SKILLS:

• Knowledge of quality improvement, performance management, data management and analysis, organizational development, and capacity building
• Knowledge of the principles, practices, methods, techniques, literature, and current developments in OST
• Excellent oral and written communication skills
• Strong organizational skills
• Strong interpersonal skills
• Data visualization skills
• Ability to work independently
• Ability to meet deadlines
• Technological proficiency, especially in Microsoft Word, Excel, PowerPoint, and Outlook
• Ability to work in a fast-paced environment, with flexibility and adaptability in work style and schedule
• Knowledge of the NIOST Afterschool Program Assessment System and Making Meaning of Multiple Data Sets is preferred but not required.

EXPERIENCE:

• Minimum of three (3) years of administrative or operations experience working with organizations serving children and youth required.
• Experience in program quality improvement, capacity building, customer relationship management, community engagement, and data-informed performance management required.
• Experience developing and implementing data-driven programming for youth, teens, and opportunity youth.

EDUCATION:

• Required: Bachelor’s degree in education, public health, public policy, youth development, or a related field.
• Preferred: Master’s degree in one of the above subject areas or a related field

SALARY GRADE: 19

PHMC is an Equal Opportunity and E-Verify Employer.

Qualifications Skills Preferred Critical Thinking Advanced Customer Service Advanced Operations Analysis Intermediate Organized Advanced Microsoft Office Suite Expert Effective Communication Expert Behaviors Preferred Enthusiastic: Shows intense and eager enjoyment and interest Team Player: Works well as a member of a group Innovative: Consistently introduces new ideas and demonstrates original thinking Education Required Bachelors or better. Preferred Masters or better. Experience Required Administrative or operations experience in an organization that serves children and youth Preferred Experience in program quality improvement, capacity building, customer relationship management, community engagement, and data-informed performance management. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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