Location:
South Boston, Virginia, United States of AmericaJob ID:
R0121877Date Posted:
2026-05-27Company Name:
HITACHI ENERGY USA INCProfession (Job Category):
IT, Telecom & InternetJob Schedule:
Full timeRemote:
NoJob Description:
Bring your IT expertise to a role where every interaction makes a difference. Hitachi Energy is looking for an Onsite Support Specialist to join the Transformers Business Solutions IT team in South Boston, VA. In this hands-on position, you’ll be the go-to resource for onsite IT support—ensuring technology runs smoothly and enabling teams to stay productive and connected.
Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.
You’ll work directly with end users, providing desk-side support for hardware, software, and collaboration tools while partnering with broader IT teams to resolve issues efficiently. This role blends technical troubleshooting with customer engagement, offering variety, autonomy, and opportunities to continuously build your skills.
If you enjoy solving problems, working in dynamic environments, and delivering high-quality service, this is your chance to grow your IT career while making a meaningful impact every day.
How you'll make an impact
Troubleshoot IT issues requiring hands-on, onsite support
Deliver and set up devices in a ready-to-use state
Provide user guidance and training on common IT tools
Manage hardware inventory and maintain accurate CMDB records
Coordinate device logistics, shipping, and asset movement
Support meeting room technology and shared collaboration spaces
Handle warranty cases with vendors and support third-party technicians
Perform system checks in IT spaces (temperature, cabling, equipment)
Your background
Formal IT qualification or completed IT apprenticeship
Minimum 2 years of professional IT support experience
Strong communication skills in English and local language
Proactive, solution-oriented, and able to work independently
Familiarity with tools such as ServiceNow, Microsoft 365, Windows, and iOS
Understanding of ITIL principles preferred
More about us
Help power a more sustainable future with a global energy leader
Grow through continuous learning and hands-on development opportunities
Be part of an inclusive, collaborative team where innovation is encouraged
Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities
Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.Skills Required
- Formal IT qualification or completed IT apprenticeship
- Minimum 2 years of professional IT support experience
- Strong communication skills in English and local language
- Familiarity with ServiceNow, Microsoft 365, Windows, and iOS
- Understanding of ITIL principles
What We Do
Since its founding in 1910, Hitachi has responded to the expectations of society and its customers through technology and innovation. Our mission is to “Contribute to society through the development of superior, original technology and products.” Over the past 100+ years this commitment has led us to work towards creating a more sustainable society through our “Social Innovation Business”. We work to apply our expertise in information technology (IT), operational technology (OT), and a wide variety of products to advance social infrastructure systems and improve quality of life across the world.
