OSS SME Consultant

Job Description

Position Summary:

We are seeking a highly skilled and proactive IT Subject Matter Expert (SME) with deep expertise in End User Computing (EUC), endpoint management, and workplace infrastructure. This hybrid role encompasses designing, implementing, and managing secure, automated, and standardized solutions across Windows and macOS endpoints, while also supporting broader IT infrastructure areas such as office IT setups, collaboration tools, and physical security systems.

The ideal candidate brings a hands-on, cross-functional approach to endpoint lifecycle management, security, automation, and user experience. A key player in operational support, project delivery (including M&A), and technical consultancy, this SME ensures secure, efficient, and scalable workplace technology services across the enterprise.

Key Responsibilities:

Endpoint & Device Management:

• Contributes to design, deployment, and maintenance of endpoint solutions for Windows and macOS.
• Manage modern endpoint management platforms including Microsoft Intune, Jamf, Apple Business Manager (ABM), and Azure AD.
• Oversee device provisioning workflows, configuration baselines, and lifecycle automation.
• Package, publish, patch, and manage applications using Intune, Company Portal, and ABM tools.
• Develop and maintain scripts for automation using PowerShell and Bash.

Security & Compliance:

• Enforce endpoint security using tools like ThreatLocker, Microsoft Defender for Endpoint, and Intune compliance policies.
• Monitor, assess, and remediate CVEs, zero-day vulnerabilities, and OS/application threats.
• Support password management tools and implement Zero Trust and least privilege access models.
• Align endpoint configurations with regulatory frameworks such as ISO 27001, NIST, etc.

Automation & Optimization:

• Automate software deployments, patching, imaging, and device configuration.
• Implement self-healing and proactive monitoring strategies.
• Create and manage GPOs and configuration profiles for policy enforcement and standardization.

Office, Infrastructure & Peripheral Support:

• Act as escalation point for complex issues across endpoint, infrastructure, and user services.
• Support office build-outs, conference systems (MS Teams Rooms), and enterprise printing.
• Manage physical security infrastructure including access control (e.g., Exgarde, Avigilon) and CCTV systems (Milestone, Avigilon).

Project Engagement & Change Leadership:

• Lead or contribute to endpoint-related aspects of M&A integration, IT transformations, and office expansions.
• Represent EUC in architecture, planning, and infrastructure meetings.
• Drive change adoption and operational readiness across global IT teams.

Collaboration & Knowledge Sharing:

• Work closely with IT support teams to improve frontline troubleshooting and transfer knowledge.
• Maintain documentation, contribute to knowledge bases, and ensure consistency across global environments.
• Collaborate with Security, Infrastructure, and Application teams to enhance end-user experience and governance.

Qualifications

Qualifications & Experience:

• 5+ years in IT infrastructure or EUC roles, with at least 2 years in a technical SME or L2+ support capacity.
• Hands-on expertise with Microsoft Intune, ABM, PowerShell, and endpoint security tools. Experience with JamF is a plus.
• Strong experience in Windows/macOS management, application packaging, and lifecycle automation.
• Practical involvement in M&A projects, IT standardization, and endpoint harmonization.
• Familiarity with ITSM/ITAM tools (e.g., ServiceNow) and collaboration platforms (O365 suite).
• Good understanding of compliance frameworks (ISO, NIST), Zero Trust, and Azure identity models.

Additional Information

Soft Skills & Competencies:

• Strong analytical, documentation, and troubleshooting skills.
• Ability to work independently and cross-functionally in fast-paced, global environments.
• Excellent communication and stakeholder management abilities.
• Continuous improvement mindset and passion for automation and efficiency.

Our diversity makes us stronger - it drives meaningful change and enables us to build innovative technology solutions. We are committed to creating an inclusive community where all of us, regardless of background, identity, or personal characteristics, feels valued, respected, and free from discrimination. As an equal opportunity employer, we welcome applications from all individuals and base hiring decisions on merit, skills, qualifications, and potential.