OSS Quality Assurance and Compliance Lead

Why Patients Need You
Technology impacts everything we do. Pfizer's digital and 'data first' strategy focuses on implementing impactful and innovative technology solutions across all functions from research to manufacturing. Whether you are digitizing drug discovery and development, identifying solutions, or making our work easier and faster, you will be making a difference to countless lives.
Role Summary
As the OSS (Omnichannel Services & Solutions) Quality Assurance (QA) and Compliance Lead you are responsible for ensuring the quality and compliance of all digital marketing services delivered by the OSS team, including process management and continuous improvement initiatives. The primary focus will be on conducting audits, implementing quality assurance processes, and ensuring adherence to compliance standards. The QA and Compliance lead plays a critical role in Pfizer's relentless pursuit of breakthroughs by ensuring that OSS provides high-quality service that complies with Pfizer's standards and processes.
As a Senior Manager, your advanced knowledge of the principles and concepts in the discipline and comprehensive knowledge of other disciplines will enable you to lead complex projects across the division. Your ability to develop and manage plans will facilitate in achieving objectives, interpreting internal and external business challenges and recommending best practices for improvements. While managing complex project environments, you will be able to anticipate and troubleshoot roadblocks and influence teams to achieve targets for the division.
It is your hard work and dedication that will help in making Pfizer ready to achieve new milestones and help patients across the globe.
How You Will Achieve It

• Develop and implement comprehensive quality assurance strategies and processes for each service.
• Conduct thorough testing and analysis of functionalities, performance, and user experience to identify defects and areas for improvement.
• Establish clear quality metrics and benchmarks to measure the effectiveness of QA efforts.
• Collaborate closely with development, design, and project management teams to ensure quality standards are met throughout the SDLC.
• Stay up-to-date with industry standards, regulations, and best practices related to compliance (e.g., GDPR, ADA, WCAG).
• Conduct regular compliance audits to assess service delivery against regulatory requirements and internal standards.
• Develop and maintain documentation related to compliance processes, audit findings, and corrective actions.
• Provide guidance and training to OSS team members as well as OSS vendor partners on compliance requirements and best practices.
• Integrate quality assurance processes seamlessly into the SDLC, from requirements gathering to deployment and maintenance.
• Participate in project planning and review meetings to provide input on quality and compliance considerations.
• Work closely with developers to ensure that quality and compliance requirements are addressed in code design and implementation.
• Facilitate post-implementation reviews to capture lessons learned and drive continuous improvement in the SDLC processes.
• Foster a culture of quality, accountability, and collaboration within the team and across functional areas.
• Coordinate with stakeholders to address quality and compliance concerns effectively.
• Identify opportunities for process optimization and efficiency gains through data analysis, stakeholder feedback, and benchmarking against industry best practices.
• Implement tools and technologies to streamline workflows and enhance productivity while maintaining compliance standards.
• Foster a culture of continuous improvement by promoting awareness, engagement, and participation at all levels of the organization.
• Encourage innovation and creativity in problem-solving to drive sustainable improvements in quality, efficiency, and customer satisfaction.

Qualifications
Must-Have

• Bachelor's degree in quality management, Business Administration, Engineering, or related field preferred.
• Proven track record of successful quality and compliance leadership, preferably in a regulated industry such as healthcare, pharmaceuticals, or manufacturing.
• In-depth knowledge of quality assurance methodologies, tools, and best practices.
• Familiarity with regulatory requirements and compliance standards (e.g., GDPR, ADA, WCAG)
• Strong understanding of web technologies, frameworks, and protocols.
• Strong analytical skills with the ability to interpret data, identify trends, and make data-driven decisions to improve processes and performance.
• Excellent communication, collaboration, and influencing skills, with the ability to effectively engage and motivate cross-functional teams.
• Leadership experience, with the ability to mentor and motivate team members.
• Detail-oriented mindset with a commitment to delivering high-quality results.

Nice-to-Have

• Relevant pharmaceutical industry experience
• Experience working on global programs a plus
• Good understanding for what the business customers expectations are and what their preferences are and how digital fits in

Work Location Assignment: Flexible
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
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