OSP Coordinator / Specialist Support III

The Coordinator / Specialist Support III is responsible for coordinating and administering work order activities within the COE/OSP Support Centers to ensure projects progress efficiently from planning through completion. This role serves as a central point of coordination between Planning, Engineering, Drafting, vendors, and internal stakeholders, ensuring work orders are accurately scheduled, tracked, reconciled, and closed.

The ideal candidate is highly organized, detail-oriented, and thrives in a fast-paced environment. This position requires strong project coordination, communication, and problem-solving skills, along with the ability to manage multiple priorities while driving operational excellence and continuous process improvement.

• Coordinate work order administration activities, including scheduling, tracking, reconciliation, and closeout.

• Monitor project milestones and ensure work orders progress according to established timelines.

• Coordinate material procurement and staging to support project execution.

• Serve as the primary liaison between Planning, Engineering, Drafting, vendors, and other cross-functional teams.

• Coordinate workflow across OSP Planning, Engineering, Drafting, and Construction teams to ensure projects remain on schedule.

• Assign work, monitor workflow, and ensure quality standards are met.

• Track project progress and provide regular status updates and reporting to leadership.

• Identify, troubleshoot, and resolve work order or project issues while escalating risks as appropriate.

• Support vendors throughout the project lifecycle to ensure timely and successful completion of assigned work.

• Maintain accurate documentation and records within multiple business systems.

• Assist with process documentation, workflow improvements, and operational efficiency initiatives.

• Develop reports, dashboards, and metrics to monitor project performance and support management decision-making.

• Perform additional duties and special projects as assigned.

• Experience supporting OSP (Outside Plant) Engineering operations is required.

• Experience coordinating OSP engineering workflows, work orders, or telecommunications projects.

• Experience supporting Ziply Fiber projects is highly preferred.

• Advanced proficiency in Microsoft Excel, Word, and PowerPoint.

• Working knowledge of SharePoint.

• Strong understanding of OSP engineering processes, work order management, and project coordination.

• Ability to coordinate multiple projects while meeting deadlines in a fast-paced environment.

• Experience documenting business processes and driving continuous process improvement.

• Strong analytical, organizational, and problem-solving skills.

• Proven ability to build collaborative relationships across engineering, planning, drafting, construction, vendors, and leadership teams.

• Excellent written and verbal communication skills.

• Strong attention to detail and commitment to accuracy.

• Ability to work independently with minimal supervision.

• Demonstrated conflict resolution and issue resolution skills.

• Ability to quickly learn new systems and applications.

• Excellent time management skills with the ability to prioritize competing demands.

• Experience within the telecommunications industry supporting fiber network deployment.

• Experience with work order management systems and project tracking tools.

• Experience coordinating cross-functional engineering teams in a high-volume environment.

• Familiarity with engineering and GIS platforms such as IQGeo, ArcGIS, AutoCAD, SpatialNet, or similar systems is a plus.

• Associate's or Bachelor's degree in Business Administration, Telecommunications, Engineering Technology, Project Management, or a related field preferred.