Job Description
Building trusted markets —powered by our people.
At Cboe, we inspire our people to solve complex challenges together because what we do matters. We provide the financial infrastructure that powers the global economy. As a leading provider of market infrastructure and tradable products, Cboe delivers cutting-edge trading, clearing and investment solutions to market participants around the world.
We’re building inclusive ways to support professional and personal development while strengthening the trust we’ve earned as a global market leader. Our teams are empowered to share ideas, actively pursue them and bring on a challenge. As champions of internal mobility and access to opportunity, we encourage our people to “go for it” and equip our managers with the training to coach their teams to the next level. Our Associate Resource Groups champion diversity, equity and inclusion, giving associates a safe space to network, share ideas and create opportunities.
Sound like the place for you? Join us!
The OSC Specialist will be responsible in providing customer support and production level operational oversight of the Cboe Livevol and Datashop platforms as well as support of other exchange related systems as needed. These are real-time systems that are actively utilized by the most demanding professional market participants. This role is responsible for providing first level world class support in conjunction with solving problems, monitoring systems and ensuring systems maintain a healthy state and troubleshooting when they are not. The problems are challenging but rewarding and we look forward to hearing from you if you feel up to the task.
Technical Support
- Provide first level and first-class support answering questions spanning a variety of Cboe supported platforms and resolving customer issues related to the Cboe LiveVol and Datashop platforms using the “Deliver Plus One” standard
- Querying and analyzing market data to identify and resolve customer issues
- Provide timely and professional outbound communications (internal and external) servicing OSC support email queues and providing customer phone support
- Testing/understanding changes to systems and functionality prior to deployment
- Investigate error logs and order trails, troubleshoot network issues and review relevant logs (e.g. FIX)
Trading/Product Support
- Support business teams with inquiries regarding Cboe Livevol and Datashop
- Participate in daily operational meetings regarding open customer inquiries
- Assist third party clients with configuration set-up and troubleshooting
- Support administrative system configuration changes (i.e. Datashop subscriptions, etc...)
- Support of Cboe related products and trading support applications, where needed (e.g. LiveVol, Index Platform, PAR, etc…)
Operational System Monitoring
- Monitor job scheduling system
- Perform daily system startup/shutdown checks
- Monitor systems and keep dashboards green
- Monitor database health tools
- Ad-hoc project assignments
Job Requirements:
The ideal candidate will possess:
- Bachelor’s degree or higher in Computer Science, Computer Engineering, Software Engineering, Business, Financial Services, Communications, or a related discipline preferred
- 4+ years’ experience in a security related or technical support position
- Experience with options, futures, equity, index, and currencies market data required
- Experience with market analytics (i.e., Time and Sales, Earnings, Volatilities) required
- Ability to participate in weekend testing, weekend system verification and weekday off-hours support paging as required
- General comfort with SQL required
- Comfort with Agile Development Methodology required
- Strong troubleshooting, problem-solving and customer service skills required
- Excellent written and verbal communication skills required
- Strong attention to detail required
- Ability to organize and prioritize tasks and work assignments; complete multiple tasks simultaneously with accuracy and quality; adjust to changes in priorities and situations; complete work under pressure; meet deadlines.
- Vigorous desire to learn Cboe technology and to become an expert with respect to key market structure concepts
- Ability to work well in a dynamic team-oriented environment
- Subject Matter Expertise (“SME”) within multiple critical operational area
- General knowledge of Windows and Linux OS preferred
- Experience with job scheduling and automation systems preferred
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Options trading background and/or knowledge of Options Obvious Error rules desired.
Benefits and Perks
We value the total wellbeing of our people – including health, financial, personal and social wellness. We believe standard benefits like health insurance and fair pay are a given at any organization. Still, you should know we offer:
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Fair and competitive salary and incentive compensation packages with an upside for overachievement
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Generous paid time off, including vacation, personal days, sick days and annual community service days
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Flexible, hybrid work environment, where you choose where and how you work
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Health, dental and vision benefits, including access to telemedicine and mental health services
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2:1 401(k) match, up to 8% match immediately upon hire
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Discounted Employee Stock Purchase Plan
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Tax Savings Accounts for health, dependent and transportation
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Employee referral bonus program
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Volunteer opportunities to help you give back to your communities
Some of our associates’ favorite benefits and perks include:
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Complimentary lunch, snacks and coffee in any Cboe office
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Paid Tuition assistance and education opportunities
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Generous charitable giving company match
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Paid parental leave and fertility benefits
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On-site gyms and discounts to other fitness centers
#LI-CP2
#LI-Hybrid
More About Cboe
We’re reimagining the future of the workplace by focusing on what matters most, our people. Our journey is an inclusive one. We’re investing deeply in leadership programs and career development initiatives that ensure everyone has an equal chance to succeed. We celebrate the diversity in our communities, inside and out, and welcome new perspectives with equity, inclusion and belonging.
We work with purpose, solving problems with ingenuity, collaboration, and a lot of passion. We’re an engaged and excited team connecting markets across borders and embracing growth in all its forms to achieve incredible outcomes.
Learn more about life at Cboe on our website and LinkedIn.
Equal Employment Opportunity
We're proud to be an equal opportunity employer - and celebrate our associates' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.
Any communication from Cboe regarding this position will only come from a Cboe recruiter who has a @cboe.com email or via LinkedIn Recruiter. Cboe does not use any other third party communication tools for recruiting purposes.
What We Do
Cboe is one of the world's largest exchange holding companies, offering cutting-edge trading and investment solutions to investors around the world. Cboe offers trading across a diverse range of products in multiple asset classes and geographies, including options, futures, U.S. and European equities to name a few.
Why Work With Us
We have a 50-year history and a trusted reputation. Our company has grown significantly over the last couple years. We have fun, empathetic and inclusive culture where you can do your best work and grow your career.
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