Ready To Go Further?
Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what going further is all about.
Position Summary
Investigates and resolves freight exceptions, including overages, shortages, damaged, refused, and unmarked freight, to minimize claims. Locates and documents missing or damaged freight, determines proper disposition, and communicates with customers and terminals.
Major Tasks and Responsibilities
- Supports bay operations by handling overages, shortages, and damaged freight.
- Investigates freight discrepancies by reviewing strip manifests, checking emails, and working inventory to resolve issues.
- Communicates shipment status with customers, partner carriers, and end-of-line receivers regarding overages, shortages, damages, and refusals.
- Performs dock checks to locate and clear missing, bayed, damaged, or misdirected freight, including relabeling when necessary.
- Assists with operational issues, including driver needs, collect-on-delivery payments, mis-deliveries, and immediate delivery requests.
- Processes salvage and claims requests by coordinating with customers, shippers, and consignees while following company guidelines.
- Coordinates with outside vendors for hazardous material spill cleanup and removal.
- Uses checklists and cameras for overage, shortage, damaged, and missing freight investigations to support timely resolution.
Qualifications
- High school diploma or GED.
- Transportation or related experience.
- Working knowledge of Microsoft Office and transportation application systems.
- Basic computer and customer service skills.
Pay Rate: $22.15 - $27.30 per hour, based on experience
Benefits
At Saia, your success is our success! That’s why we work hard to provide you with what you need to build an awesome career. We are committed to rewarding superior employee performance so that when you work hard, your achievements won’t go unnoticed.
Make Your Move
At Saia, our people are the reason we’ve been successful for over a century in the industry. Together, we’ve created a positive culture that’s driven by our core values – like dignity and respect, a customer-first approach, safety and more. With hundreds of terminals across the country and growing, we’re always looking for more collaborative and motivated individuals to join our team. So, if you’re ready to put your career on a solid path, let’s go further.
Saia is an Equal Opportunity Employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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What We Do
Saia isn’t logistics as usual. We’re a different kind of company. We’re people-focused and safety-driven – with a history of stability that comes from over a century in the industry. When you join us, you get a team that has your back, leadership that’s always ready to listen and a culture built on doing things the right way – for our people, customers, and community. So if you’re ready to learn, grow and build a successful future, let’s go further, together
