Manitoulin Transport has the most extensive transportation network in North America, making it easy to provide dependable on-time delivery and faster transit times. Sustained by its over 65 years experience, Manitoulin developed the transportation knowledge that is relied on and trusted by clients in various industries.
Job Description• Tracing of freight, which includes looking for missing freight, looking up PODs and B/L'S, finding out when a shipment was delivered, etc.
• Exception reports for customers with dropped trailers – reporting to the shipper the next day by 0900
• Interline exception reports for all partner carriers’ US & Canadian, both northbound and southbound
• Requests by customers and terminals via phone calls or emails
• Gathering information on shortages, no pros, no goods, etc, and finding common issues to report to the Supervisor.
• Calling the customer with exceptions to verify possible damages, shortages, re-routing, and various other duties as requested by the customer regarding delivery problems.
• Obtaining return authorizations from customers or authorizations to reroute or re-deliver as required. Obtaining phone numbers, confirming terms, etc.
• Camera checks for missing freight
• Answering emails within 45 minutes
• Dealing with upset customers
Hours -7 AM to 3:30 pm daily
QualificationsQualifications
• Pleasant mannerism is required
• Well organized
• Ability to work unsupervised
• Knowledge of computers and typing skills are essential
• Excellent data entry and listening/communicating skills
• Knowledge of dangerous goods transportation
• Ability to prioritize and multitask
• Ability to handle stressful situations and keep calm
• Team player
• Excellent communication skills, both oral & written
• Providing customers with excellent customer service and escalating issues
Forklift experience is an asset
Additional Information- Competitive Wages starting at $21.80/hour, $22.89 at Three months and $25.26 at twelve months
- Comprehensive Benefits Program
- Profit-Sharing Opportunities
- Opportunities for growth and advancement
Skills Required
- Pleasant mannerism
- Well organized
- Ability to work unsupervised
- Knowledge of computers and typing skills
- Excellent data entry skills
- Excellent listening and communication skills
- Knowledge of dangerous goods transportation
- Ability to prioritize and multitask
- Ability to handle stressful situations and keep calm
- Team player
- Excellent oral and written communication
- Provide excellent customer service and escalate issues
- Forklift experience
What We Do
Manitoulin Group of Companies is Canada's leading privately owned transportation and logistics solutions provider. It offers a comprehensive range of services, including expedited LTL/TL, crating, customs brokerage, international freight forwarding, global time-critical delivery, warehousing, and supply chain management. By integrating various specialized divisions, the company provides a single-source global supply chain solution to connect businesses across Canada and around the world.
