OS&D Coordinator
Position Profile
This position will assist the Operations department by resolving OS&D (Overages, Shortages and Damaged) freight issues through research and effective communication with customers, shippers and partner carriers. May also assist Operations with a variety of other administrative duties.
Essential Duties
- Operate safely and in compliance with all established HSSE policies and procedures
- Uses the TM Command Center to monitor and identify missing, misdirected, and other freight issues
- Uses all available tools and documents to locate freight, such as manifests, billing documents, videos, etc
- Assist the receiving team in researching and resolving freight exceptions and unmarked freight
- Responsible for preparing all paperwork on all OS&D freight, freight refusals, and claims, and communicates status and action plan with correct parties
- Maintain accurate records and develop or update OS&D reports as requested
- Coordinate with other terminal OS&D Coordinators to avoid repetitive OS&D issues
- Field all OS&D claims, customer and customer service calls for both General Freight and Home Depot Freight
- Work with management to cross train with other operations support staff to help cover duties during PTO, illness or peak hours
- All other duties as assigned
Qualifications
• High school diploma or GED equivalent required
•Two to four (2-4) years administrative experience in a multi-modal transportation related field
(most tasks are learned on-the-job)
• 6 months of Forklift experience preferred, will train
• Minimum one year experience using transportation industry software, Truck Mate preferred
• Hazmat handling experience desired
Knowledge, Skills, and Abilities
- Proficient in MS Office applications, including MS Word, Outlook, Excel and Teams
- Excellent written, verbal and listening communication skills
- Understand Carlile data entry and shipping processes in order to conduct efficient freight searches
- Knowledge of industry specific software programs, i.e. Truck Mate and Freight Snap
- Ability to analyze and understand large volumes of shipping information
- Follow instructions, respond to management direction, take responsibility for own actions, complete tasks on time or communicate alternate plans
- Treats people with respect; keeps commitments, inspires the trust of others, works with integrity and ethically upholds organizational values
- Strong organization skills
- Advanced attention to detail and accuracy
- Ability to multi-task and prioritize the work day
- Must have excellent customer service skills and represent Carlile in a professional manner
- Ability to take initiative and act independently while operating and reporting to a team of
multidisciplinary stakeholders.
We’re committed to taking care of you and your family, today and in the future.
Here’s what you can look forward to:
- Compensation
- Competitive base annual salary range: $23.90 - $37.00, depending on experience and qualifications
- Health & Wellness
- Employer subsidized medical, dental, and vision coverage for you and your family/dependents.
- Employer‑paid life insurance, accidental death and dismemberment (AD&D), and short‑term and long-term disability coverage
- Retirement
- Generous 401(k) plan with a 4% company match
- Paid Time Off
- 2 weeks’ vacation annually
- 7 company holidays
- 7 days of sick leave annually
- Benefits
- Up to $5,250 per year in tax-free educational assistance to assist with career development and growth
- Annual boot reimbursement
Skills Required
- High school diploma or GED equivalent
- Two to four years of administrative experience in a multimodal transportation-related field
- Six months of forklift experience
- Minimum one year of experience using transportation industry software; Truck Mate preferred
- Hazmat handling experience
- Proficiency in Microsoft Office, including Word, Outlook, Excel, and Teams
- Excellent written, verbal, listening, customer service, organization, multitasking, and attention-to-detail skills
- Knowledge of transportation data-entry and shipping processes
- Ability to analyze large volumes of shipping information and work independently
What We Do
TOTE provides twice-weekly shipping service to Alaska and Puerto Rico with offices in Anchorage, AK; Tacoma, WA; Jacksonville, FL; and San Juan, Puerto Rico. We operate the world's first LNG-powered containerships between Jacksonville and Puerto Rico and a fleet of roll-on/roll-off (RO/RO) cargo ships between Tacoma and Anchorage. Together, with our vessel and crew management company TOTE Services, TOTE Maritime Alaska and TOTE Maritime Puerto Rico compose the TOTE family of companies. Dedicated, Reliable and Built To Serve.
