Orthodontic Receptionist

Posted 2 Days Ago
Be an Early Applicant
08755, Toms River, NJ, USA
In-Office
19-23 Hourly
Entry level
Other • Professional Services
The Role
Greets and assists orthodontic patients, answers phones, schedules and confirms appointments, manages voicemail, follows up on cancellations and no-shows, registers patients, posts charges and payments, maintains the waiting area, and escalates concerns when needed. The role travels among several offices in the Toms River area and requires dental or healthcare industry experience, customer service, communication, and multitasking skills.
Summary Generated by Built In

Eastern Dental is committed to our patients. We proudly support the dentists who dedicate their lives to improving oral health. At Eastern Dental, fulfilling all of your dental needs is our top priority. For over 50 years, we have been providing families with full-service dental care. From children to seniors, our skilled team of dentists and specialists provide the highest level of dental care to ensure healthy and happy smiles. With multiple specialties, multiple payment options and the ability to treat your entire family, Eastern Dental is the dentist that gives you more.

We offer no late evenings, opportunities for growth, and a fun, supportive team environment! We're looking for someone who enjoy working with patients and as a team and are looking to grow within orthodontics

This is a traveling position, you will travel to several offices in the Toms River area. We offer mileage reimbursement! 

Orthodontic Receptionist:

Responsibilities:

  • Acknowledge and greet patients upon arriving and leaving
  • Respond to patient questions and/or concerns and escalate if needed
  • Answering telephones, schedule and confirm appointments and manage front desk voicemail
  • Follow up on no shows and cancellation of appointments
  • Register patients from sign in sheet
  • Post charges and payments to patient accounts
  • Maintain the waiting area for patients
  • Perform other tasks as necessary

Qualifications:

  • Experience answering the telephone in a professional environment
  • Experience in the Dental or Healthcare Industry is required
  • Proven customer service skills
  • Strong communication and multi-tasking skills
  • Knowledge of insurance plans preferred
  • Experience with Denticon is preferred


Eastern Dental is an Equal Opportunity Employer

COVID-19 considerations: The safety of our employees and patients is our number one priority and we are following all Dental Association and CDC recommendations.

Skills Required

  • Experience answering the telephone in a professional environment
  • Experience in the dental or healthcare industry
  • Proven customer service skills
  • Strong communication skills
  • Strong multitasking skills
  • Knowledge of insurance plans
  • Experience with Denticon
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The Company

What We Do

Eastern Dental provides comprehensive, full-service dental care for families of all ages, from children to seniors. Their skilled team of dentists and specialists offers a wide array of dental services, including general and cosmetic dentistry, orthodontics, and periodontics. They are committed to ensuring healthy and happy smiles for their patients throughout their extensive network of dental offices located across New Jersey.

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