Organizational Readiness, Data & AI Enablement Lead

Organizational Readiness, Data & AI Enablement Lead

Enterprise Data Solutions & Operations (EDSO), Guardian Digital & Technology (D&T)

Job Description

The Organizational Readiness & Change Management Lead is responsible for shaping and implementing the strategy that underpins organizational transformation. This senior-level position requires a seasoned professional with a strong foundation in change management, strategic planning, and cross-functional leadership. The role is designed for a highly skilled contributor who can balance technical expertise with the ability to influence and guide stakeholders across the enterprise.
The successful candidate will be accountable for developing and executing structured  change management methodologies that support business and cultural data driven transformation. This includes driving the adoption of new processes, systems, and technologies in alignment with Guardian’s strategic objectives.  This role will partner with leaders at all levels of the organization to ensure effective execution, seamless integration, and measurable outcomes from enterprise-wide initiatives.

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Reporting to the Head of Strategic Data Initiatives this individual will guide cross-functional teams in a matrixed environment to deliver transformational changes that reshape our business processes, technology platforms, and competitive positioning. The ideal candidate is a seasoned leader with a proven history of managing ambiguous, high-impact data transformation programs from conception to completion within a large complex enterprise, preferably in an insurance context. 

You will

• ​​ Partner closely with executives and their senior leadership teams to understand the implications of large strategic initiatives on people, process and technology and build long-term change strategies to optimize resources and capital investments while minimizing disruption to agents and advisors
• Lead the development of multi-faceted change plans to drive effective execution of large-scale multi-year initiatives impacting thousands of employees and agents / advisors.
• Lead and coordinate multiple project teams to execute the entire change strategy and integrate these into an overall readiness plan.
• Provide change leadership in implementing complex operational and technology change initiatives to successfully achieve high adoption and OKRs.
• Partner with team members and business leaders to assess, understand, evaluate, and document key dependencies across initiatives, based on strong understanding of goals and desired outcomes.
• Lead the co-creation of different solutions with multiple stakeholders to solve operational and / or technology issues that may result from program launches and ongoing enhancements.
• Partner with key stakeholders to conduct detailed impact analysis and develop strategies to minimize disruption while maximizing adoption
• Pro-actively identify emerging issues that may challenge the successful execution of the initiative. Develop comprehensive change readiness plans to minimize risk and enable go / no decision making.
• Work with internal teams to develop creative learning assets and training programs that quickly drive adoption and utilization of new processes and technologies.

​You Have​

• Bachelor's Degree
• Minimum 7-10 years, with 3-5 years of proven experience executing change management strategies to drive adoption and utilization
• Proven experience in leading large scale technology, operational and/or operating model transformations
• Ability to establish and manage senior level relationships
• Exceptional business acumen (particularly Agency) and learning agility.
• Understanding of financial services  and insurance industry
• Excellent organizational and communication skills, with the ability to present complex or abstract ideas in simple and engaging terms and in multiple formats/channels.

• Strong understanding of how to motivate and drive change across large, diverse stakeholder groups

Preferred: 

• ​Direct experience with Life Insurance, Disability Insurance, and Dental Insurance

• ​MBA or other advanced degree. 

Measures of Success:

• ​Performance in this role will be evaluated on a balanced set of outcomes, including: 

• ​Business Value Realization: Achievement of defined business outcomes and strategic goals (e.g., market launch of new products, realization of expense efficiencies, successful platform modernization). 

• ​Program Delivery Excellence: Consistent on-time and on-budget delivery of major program milestones and deliverables. 

• ​Stakeholder Satisfaction & Organizational Adoption: Positive feedback from executive sponsors and key stakeholders, coupled with the successful adoption and embedding of new processes, technologies, and ways of working across the organization. 

Salary Range:

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.  Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected]. Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site.

Visa Sponsorship

Guardian is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant. you must be legally authorized to work in the United States, without the need for employer sponsorship.

Notice Regarding Guardian’s Use of Artificial Intelligence in Recruitment

As part of Guardian’s job application process, Guardian may use artificial intelligence tools (“AI Tools") to automate the sorting and filtering of information provided by applicants as part of its preliminary screening. This preliminary screening may be used to help identify applicant materials and resumes relative to their indication that the applicant meets the requirements for the specific job for which they are applying, as specified in the listing posted on Guardian’s jobs website (Careers at Guardian at https://www.guardianlife.com/careers). At Guardian, we do not use AI Tools to substantially assist or replace human judgment or discretionary decision making in our hiring process. All hiring decisions will be made by Guardian colleagues.

Please be aware that if you apply for a specific position with Guardian, you will have the choice of opting out of Guardian’s use of AI Tools during the job application process. If you would like to request an alternative process that does not utilize AI Tools or would like to request a reasonable accommodation, within ten business days of your position application, you must email your request to [email protected], making sure to provide your name and job requisition identification number. Guardian will retain your applicant materials and resume and all information therefrom in accordance with Guardian’s document retention policy, a copy of which you may request via [email protected].

Additionally, at applicable times, Guardian will make public the most recent bias audit results for such AI tools, which may be found here. 

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.