Summary
The Organ Operations Coordinator assesses all donor referrals, is responsible for importing organs, transportation of organ, organ allocation, potential donor EMR review and documentation in the donor EMR.
Essential Duties & Responsibilities
1. Responsibilities or the Referral Operations Coordinator.
2. Answers and dispatches calls from all existing and target markets to appropriate organ/tissue/eye donation specialists.
3. Assesses and inputs donor eligibility into the Electronic Medical Record (EMR).
4. In put referral information in to the SHSC EMR including past medical history, current and past labs, hospital goals of care, diagnostic test, and hemodynamics.
5. Communicates eligible organ referrals and registry status to Organ Administrator On Call (OAOC).
6. With the guidance of the OAOC and Medical Director, help determine donor suitability.
7. Allocates organs (renal and extra-renal) per OPTN and SHSC policy utilizing the UNET allocation system.
8. Will assist quality department with communication to UNOS regarding policy discrepancies.
9. Monitor organs during mechanical perfusion and document the information in the EMR.
10. Facilitates organ and team transport.
11. Confirms and documents the arrival of organs to the accepting center.
12. Resolves communication issues and/or notifies appropriate staff.
13. Promotes effective communication between shifts.
14. Provides exemplary customer service.
15. Works rotating day/night shifts as determined by operational necessity,
16. Other duties as assigned.
• Associates degree;
• One (1) year of experience in a call center preferred;
• Healthcare, bereavement, or phone triage experience preferred;
• Strong knowledge of medical terminology preferred;
• Critical thinking skills;
• Data entry skills;
• Ability to perform well in stressful situations; or,
• An equivalent combination of education and experience.
Skills Required
- Associates degree or equivalent combination of education and experience
- One (1) year of experience in a call center
- Healthcare, bereavement, or phone triage experience
- Strong knowledge of medical terminology
- Critical thinking skills
- Data entry skills
- Ability to perform well in stressful situations
What We Do
We Are Sharing Hope SC (SHSC) is South Carolina's federally-designated Organ Procurement Organization (OPO). This non-profit organization helps save and heal lives by facilitating organ, eye, and tissue donation across the state. SHSC provides critical community education to inspire registered donors and offers compassionate aftercare support and resources for donor families during their time of loss.
