Orders Fulfillment Manager

THE OPPORTUNITY:
This existing vacancy is open to candidates that reside in the United States and Canada.
The Orders Fulfillment Manager is a strategic, execution-driven team contributor within the VelocityEHS Order Processing team. Acting as a team lead without direct people management responsibilities, this role owns the end-to-end coordination of customer SaaS provisioning and deprovisioning activities, ensuring accuracy, compliance, and timeliness across each order lifecycle. The role requires a high level of detail orientation, ownership, and proactive problem-solving.
This individual serves as a key cross-functional liaison between many teams: Sales, Customer Experience (Onboarding, Services, Partners), Renewals, and Accounting to streamline order execution and elevate operational excellence. The ideal candidate brings a critical thinking mindset and thrives in a fast-paced, deadline-driven environment with high expectations for precision and follow through.
Primary Duties and Responsibilities

• Order Fulfillment Execution
• Serve as the team lead for provisioning and deprovisioning customer SaaS accounts, ensuring timely, compliant, and high-quality execution.
• Submit, receive, verify, plan, coordinate, and complete provisioning requests and deactivation requests in alignment with company SLAs.
• Validate orders and collaborate with Sales to resolve discrepancies prior to fulfillment.
• Support operational handoffs to onboarding, project, and partner teams for successful customer go-lives.
• Cross-Functional Collaboration
• Partner closely with Sales, Deal Desk, Renewals, Customer Experience, and Accounting to ensure seamless provisioning workflows.
• Collaborate with Data Compliance, Security, and Product Operations on deprovisioning policies and edge cases.
• Communicate status updates and potential blockers to stakeholders with clarity and accountability.
• Process Improvement & Strategy
• Identify opportunities to streamline order processing workflows and improve cross-functional efficiency.
• Support development of provisioning-related SOPs and best practices.
• Assist in implementation of tooling improvements (e.g. Salesforce, Jira) to reduce errors and improve traceability.
• Audits, Compliance, and Reporting
• Perform regular audits to ensure accuracy and compliance of provisioning and deprovisioning activities.
• Uphold high standards for customer data handling in line with data security and privacy protocols.
• Contribute to reporting efforts related to order cycle time, errors, and backlog status.

Minimum Skills and Qualifications

• Bachelor's degree in business, operations, or a related field, or equivalent combination of education and experience.
• 4+ years of experience in order processing, provisioning, or SaaS operations.
• Proven ability to work independently with critical thinking, strong decision-making, and high attention to detail.
• Experience working cross-functionally across Sales, CX, and Finance teams.
• Ability to meet strict recurring deadlines in a high-volume environment.
• High proficiency with Microsoft Excel.

Preferred Skills and Qualifications

• Experience with software provisioning and customer onboarding workflows.
• Proficiency with Salesforce, CPQ, Jira, and SaaS licensing tools.
• Knowledge of compliance and data privacy considerations related to customer data processing and provisioning.
• Experience supporting a high-growth sales team and scalable order operations.

Who is VelocityEHS?
VelocityEHS is the largest and fastest-growing environmental, health, safety (EHS) and sustainability software company in the world. Relied on by more than 10 million users worldwide to drive operational excellence and achieve outstanding outcomes, VelocityEHS is the global leader in true SaaS enterprise EHS & ESG technology. The VelocityEHS Accelerate® Platform is the definitive gold-standard, delivering best-in-class solutions for managing ESG, Safety, Industrial Ergonomics, Control of Work, Health, Operational Risk and Environmental Compliance.
Our customers include the world's most esteemed Fortune 1000 corporations. From manufacturing to food & beverage, from chemicals to pharmaceuticals, we've worked with them at every level, from the boardroom to the shop floor. We still operate with the same start-up mentality that has made us the leading cloud EHS company and offer each and every employee the opportunity to grow and reach their full potential.
What are the benefits and perks of working at VelocityEHS?
You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights for eligible employees, or you can review all our perks and benefits by visiting our career page!• Generous time off programs• Medical/dental coverage, retirement (with employer match)• Parental leave plans for all family types• Job shadowing programs and one-on-one coaching opportunities• Tuition reimbursement for continuing education, advanced degrees, and certifications• Remote-first and flexible work schedule to fit your family's needs• Monthly stipend to make your home office more comfortable, productive, and successful• Corporate wellness and personalized preventative mental health care programs• Summer Fridays (Memorial Day through Labor Day enjoy a 6-hour workday every Friday)
VelocityEHS is committed to competitive, fair, and equitable compensation practices by offering market-based salary ranges. The expected salary range for this position is between $68,600 and $90,350 USD (United States) or $73,050 and $94,700 CAD (Canada). We aim to hire between the minimum and midpoint of the salary range and offers at the maximum of the range are uncommon. The final offered salary will be based on candidate's proficiency in skill set, prior relevant experience, internal equity, market considerations, and other factors. This role is eligible for our comprehensive benefits package.
We welcome and encourage diversity in the workplace. VelocityEHS is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous/Native American status, or disability. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [email protected]
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. VelocityEHS does not accept unsolicited headhunters and agency resumes. VelocityEHS will not pay fees to any third-party agency or company that does not have a signed agreement with VelocityEHS.
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