The Order Systems Coordinator reports to the Director Ecommerce, OTC, & Gov't Operations. Will be responsible for supporting customers with placing and managing orders through our online portal. The role centers on overseeing order activities (entry, validation, tracking, fulfillment, and issue resolution). This role will ensure that product-specific configurations, pricing rules, eligibility criteria, and workflows in the portal are accurate and aligned with business requirements. Will serve as the primary point of contact for customers and internal stakeholders, handling inquiries related to orders, resolving issues (e.g. delays, discrepancies, returns), and ensuring timely communication. This includes proactive monitoring of orders, identifying risks (like supply or fulfillment issues), and coordinating with supply chain, customer service, and sales team to resolve them. Will ensure users can effectively navigate the portal and place orders correctly, providing training, guidance, and documentation. This position blends portal administration, product specific expertise, and direct customer support to ensure efficient order processing and high-quality customer experience.
Essential Functions:
- Serve as the primary point of contact for customers regarding order inquiries, issues, and portal usage. Resolve customer concerns related to orders, shipments, returns, or system access in a timely manner. Provide guidance, onboarding, and training to customers using the portal.
- Monitor order status and proactively address delays, discrepancies, or exceptions. Ensure accuracy of order data, pricing, and product configurations. Oversee the end-to-end order lifecycle, including order entry, validation, processing, fulfillment, and closure.
- Collaborate with supply chain, sales, customer operations, IT, and product teams to resolve order and system issues. Escalate critical issues and help drive resolution to meet customer expectations and service levels.
- Assist and support the customer ordering portal, ensuring seamless integration with the ERP system for accurate order capture, validation, and processing. Identify process inefficiencies and recommend improvements to enhance operational performance. Maintain up-to-date documentation for processes, workflows, and user guides. Support enhancements to portal functionality and user experience.
Qualifications
Education:
- High School or GED High School Diploma or GED - Required
- Bachelors Degree (BA/BS) - Preferred
Experience:
- 2 years or more in Customer Service
- 2 years or more in E-Commerce
Skills Required
- High School Diploma or GED
- 2 years in Customer Service
- 2 years in E-Commerce
- Bachelor's Degree (Preferred)
Amneal Pharmaceuticals Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Amneal Pharmaceuticals and has not been reviewed or approved by Amneal Pharmaceuticals.
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Healthcare Strength — Medical coverage is presented as comprehensive with day-one eligibility for many U.S. roles, supported by wellness resources and transparency around plan information.
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Affordable Benefits — Employer contributions toward health coverage are described as generous, including periods where cost increases were absorbed and future employee contributions kept below broader trends.
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Retirement Support — A 401(k) plan with a company match and strong participation is positioned as a core element of the Total Rewards package.
Amneal Pharmaceuticals Insights
What We Do
Amneal Pharmaceuticals, Inc. (NASDAQ: AMRX) is guided by a simple belief: essential medicines should be accessible to everyone. What began as a promise to deliver high-quality, affordable medicines has evolved into a diversified portfolio spanning complex generics and injectables, biosimilars, and specialty medicines, including more than 290 products, with scale and capabilities that help reach patients across the healthcare system while combining world-class precision with a deep sense of personal responsibility for every dose we deliver. Content is for informational purposes only and 3rd party content does not reflect Amneal’s opinions. Amneal has the right to remove comments that violate another’s copyright or intellectual property, mention an Amneal product, use profanity or are defamatory, promote and solicit for third-party sites, initiatives, or products, or are factually inaccurate or misleading or spam. Amneal recommends that you consult with your healthcare provider regarding personal health matters. To report a product complaint or adverse event related to an Amneal product, contact Drug Safety at 877-835-5472, option 3 or [email protected]. If you are currently experiencing a life-threatening event, please immediately contact 911.
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