Order Support Specialist

Posted 4 Days Ago
Be an Early Applicant
Porto, PRT
Hybrid
Junior
eCommerce • Fashion • Retail
The Role
Support purchase order creation and master data gathering, manage delivery schedules and exceptions, liaise with suppliers and internal teams, and assist with invoice and payment discrepancy resolution.
Summary Generated by Built In
Farfetch is a leading global marketplace for the luxury fashion industry. The Farfetch Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,400 of the world’s best brands, boutiques, and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a global marketplace. 
 
OPERATIONS 
 
The Operations team serves as the backbone of our marketplace, seamlessly managing the entire order journey. From creating online content and ensuring secure payments to order fulfillment and delivery, while providing comprehensive customer and partner care, this team is relentlessly focused on improving the customer experience every single day
 
PORTO
 
Our office is near Porto, in the north of Portugal, and is located in a vibrant business hub. It offers a dynamic and welcoming environment where our employees can connect and network with a large community of tech professionals.
 
ROLE
 
Operations Service Management (OSM) team underpins our path towards creating a support model for all Enterprise-grade Clients using our platform. At the OSM team you will have the opportunity to work with a broad network of stakeholders, from Ops to Commercial areas, Tech and Finance, building a transversal understanding of how the Browns business operates and how it enables the group.

WHAT YOU'LL DO

  • Purchase Order Management:
  • Assist Buyers in writing orders and loading them efficiently in the system;
  • Maintain a process to gather all Master Data for items, often dealing with suppliers;
  • Manage Order Confirmation with suppliers and track cancellations, price changes or amendments that need to be fed through for;
  • Buying review.
  •  
  • Deliveries tracking:
  • Own the Delivery Schedule, chasing in deliveries from suppliers and communicating key dates internally to the different teams (ex WH, Buying, Merch);
  • Identify and escalate any late delivery exceptions or deliveries at risk to Buying.
  •  
  • Exceptions Management / Query Management:
  • Support Warehouse team handling discrepancies at inbound (ex. Items not on original PO, differences in quantities, differences on master data, etc);
  • Support Accounts Payable (AP) team with Invoice discrepancies;
  • Support Buying with maintaining the escalation files for payments and status on pending payments in close alignment with the AP team

WHO YOU ARE

  • 2+ years experience in Merch or Buying Admin roles or Upstream planning roles;
  • Experience with major ERP systems (SAP, Dynamics 365, Oracle, etc);
  • Comfortable in a dynamic environment and managing wide stakeholder networks;
  • Organised and methodical, preferably with exposure to work environments applying Kaizen methodology;
  • Fluent in English, Italian and French a plus.

REWARDS & BENEFITS

  • Health insurance for the whole family, flexible working environment and well-being support and tools;
  • Extra days off, sabbatical program and days for you to give back for the community;
  • Training opportunities and free access to Udemy;
  • Flexible benefits program.

EQUAL OPPORTUNITIES STATEMENT
 
FARFETCH is committed to being an inclusive workplace where diversity in all its forms is celebrated. We make employment decisions without regard to race, religious creed, color, age, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, marital status, medical condition as defined by state law, physical or mental disability, military service or veteran status, pregnancy, childbirth and related medical conditions, genetic information or any other classification protected by applicable federal, state or local laws or ordinances. If you require special accommodation, please let us know.

Skills Required

  • 2+ years experience in Merch or Buying Admin roles or Upstream planning roles
  • Experience with major ERP systems (SAP, Dynamics 365, Oracle)
  • Fluent in English
  • Comfortable managing wide stakeholder networks
  • Organised and methodical
  • Exposure to Kaizen methodology
  • Fluent in Italian
  • Fluent in French
Am I A Good Fit?
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The Company
HQ: London
5,294 Employees
Year Founded: 2007

What We Do

FARFETCH is the leading global platform for the luxury fashion industry. Our mission is to be the global platform for luxury fashion, connecting creators, curators and consumers. Founded in 2007 by José Neves for the love of fashion, and launched in 2008, FARFETCH began as an e-commerce marketplace for luxury boutiques around the world. Today the FARFETCH Marketplace connects customers in over 190 countries and territories with items from more than 50 countries and over 1,300 of the world’s best brands, boutiques and department stores, delivering a truly unique shopping experience and access to the most extensive selection of luxury on a single platform. FARFETCH’s additional businesses include Browns and Stadium Goods, which offer luxury products to consumers, and New Guards Group, a platform for the development of global fashion brands. FARFETCH offers its broad range of consumer-facing channels and enterprise level solutions to the luxury industry under its Luxury New Retail initiative. The Luxury New Retail initiative also encompasses FARFETCH Platform Solutions, which services enterprise clients with e-commerce and technology capabilities, and innovations such as Store of the Future, its connected retail solution.

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