The Role
Processes window, door, and service-part orders across manufacturer platforms; verifies orders against customer contracts; coordinates vendors and shipping; tracks acknowledgments, ETAs, and installation dates; and communicates logistics issues to Sales, Finance, Customer Care, Tech Measure, and installation teams. The role requires strong accuracy, organization, communication, problem-solving, and adaptability in a fast-paced operations environment.
Summary Generated by Built In
Our Story
We're part of the Renewal by Andersen network - one of the most respected names in window and door replacement - and there's no better time to join. We've built a culture where people stick around: strong leadership, a great team, and real investment in your growth. We're backed by 120+ years of Andersen craftsmanship, and we're not just filling a role. We're looking for someone to grow with us.
We are currently seeking a detail-oriented and reliable Order Specialist to join our Portland-based operations team. This position is ideal for someone who thrives on accuracy, enjoys problem-solving, and takes pride in keeping projects moving smoothly from sale to installation.
As an Order Specialist, you will be the critical link between our Tech Measure team, Customer Care Coordinators, and Installers - ensuring every order is placed accurately and every project stays on track. This is a great opportunity to grow your career within a well-established and supportive organization.
What's in It for You?
- Competitive Pay: Earn $23.50 per hour, plus performance-based bonus.
- Comprehensive Benefits Package: Full-time employees are eligible for medical, dental and vision coverage, with HSA and FSA options and an employer HSA contribution. Additional voluntary benefits include life insurance, long-term disability and supplemental health plans.
- 401(k) with Company Match: Plan for your future with a 4% company match.
- Paid Time Off & Holidays: Enjoy PTO and paid holidays to help you recharge and make time for what matters most.
- Company Mission: Join a nationally recognized brand with more than 120 years of success, built on quality, integrity, and giving back to the communities we serve.
What Will You Do?
- Order Processing: Accurately order windows, patio doors, entry doors, and service parts across multiple manufacturer platforms.
- Accuracy Checks: Cross-reference orders against sold contracts to ensure every detail matches what the homeowner signed for.
- Vendor Coordination: Order, track shipping, and problem-solve with vendors as issues arise.
- Tech Measure Collaboration: Partner with the Tech Measure team to keep projects moving forward accurately and efficiently.
- Project Tracking: Coordinate acknowledgment, shipping, and installation dates, and keep product ETAs updated daily.
- Team Communication: Keep Sales, Finance, and the broader team aligned on logistics, timelines, and any ordering issues.
What are We Looking For?
- Experience: 1–3 years of order specialist or relevant office experience preferred; Salesforce experience is a plus.
- Technical Skills: Fluent in Microsoft Office Suite and quick to learn new systems.
- Communication: Strong oral and written communication skills, with the ability to build trust across the organization.
- Attention to Detail: High accuracy and strong organizational skills in a fast-paced environment.
- Initiative: Resourceful and able to adapt to changing timelines with minimal direction.
- Background: Construction, general contracting, or interior design experience is a plus but not required.
- Education: High school diploma or GED required.
Join Us:
Joining Renewal by Andersen of Oregon's Ordering Team means becoming part of a growing and energized team that prioritizes employee development, performance rewards, and customer satisfaction. If you are goal-oriented, service-driven, and thrive in a team-oriented environment, we invite you to apply and grow your career with us today!
Renewal by Andersen Corporation is the full-service window-replacement division of the Andersen Corporation with over 100 locations across North America.
Tiffee Companies is an Equal Opportunity Employer committed to fair hiring practices. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We conduct background checks and drug screens in order to create a welcoming and safe environment for all team members.
Additional information? Feel free to visit our career page at https://www.tiffee.com/
Skills Required
- High school diploma or GED
- Strong oral and written communication skills
- High accuracy and strong organizational skills
- Ability to learn new systems quickly
- Resourceful and adaptable when timelines change
- Fluency in Microsoft Office Suite
- 1-3 years of order specialist or relevant office experience
- Salesforce experience
- Construction, general contracting, or interior design experience
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The Company
What We Do
Renewal by Andersen - Tiffee Companies, founded in 1995, is a professional construction and home improvement firm based in Portland, Oregon. The company specializes in high-quality window replacement services, operating as a prominent provider in the construction industry. They are dedicated to delivering reliable home improvement solutions to their clients, maintaining a strong reputation for service and expertise within the regional market.
