Job Description Summary
#LI-HybridLocation: Mexico City, Insurgentes
Relocation Support: This role is based in Mexico City, Insurgentes. Novartis is unable to offer relocation support: please only apply if accessible.
About the Role
At Novartis, we are reimagining medicine to improve and extend people’s lives, and delivering an exceptional customer experience starts with strong financial processes and effective risk management. As an Order Release and Credit Risk Management Specialist, you will play a critical role in balancing business growth with responsible credit risk management across LACan markets. You will help ensure timely order fulfillment, safeguard financial performance through sound credit decisions, and provide valuable insights that support commercial success while maintaining compliance with Novartis policies and controls. This is an exciting opportunity to collaborate across Finance, Commercial, Customer Service, and Global Operations teams while contributing to continuous improvement and operational excellence.
Job Description
Key Responsibilities
Validate and release customer orders in accordance with credit policies, payment behavior, and approved risk thresholds
Monitor blocked orders and collaborate with Collections, Commercial, and Finance teams to resolve issues efficiently
Assess customer credit evaluations and recommend appropriate credit limits and payment terms
Maintain accurate customer credit profiles, supporting documentation, and records within enterprise systems
Track credit exposure, overdue accounts, and high-risk customers while escalating relevant risk events
Prepare credit risk reports, blocked-order dashboards, and management insights to support business decisions
Identify process improvement opportunities and support automation initiatives that enhance efficiency and control effectiveness
Essential Requirements
Bachelor's degree in Finance, Accounting, Business Administration, or a related field
Minimum 2 years of experience in finance, Order-to-Cash, credit risk management, accounts receivable, or related processes
Strong understanding of credit risk assessment, customer account management, and financial analysis
SAP knowledge with advanced Excel and data analysis capabilities
Fluency in English with strong communication, analytical, and stakeholder management skills
Desirable Requirements
Experience supporting multinational organizations, shared services environments, or pharmaceutical industry operations, including project management exposure
Portuguese language skills
Commitment to Diversity & Inclusion
Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.
Accessibility and Accommodation
Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to [email protected] and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Novartis tiene el compromiso de trabajar y proporcionar adaptaciones razonables para personas con discapacidad. Si, debido a una condición médica o discapacidad, necesita una adaptación razonable para cualquier parte del proceso de contratación, o para desempeñar las funciones esenciales de un puesto, envíe un correo electrónico a [email protected] y permítanos conocer la naturaleza de su solicitud y su información de contacto. Incluya el número de posición en su mensaje.
Skills Desired
Critical Thinking, Financial Accounting, People Development, Process Optimization, Resource AllocationSkills Required
- Bachelor's degree in Finance, Accounting, Business Administration, or related field
- Minimum 2 years of experience in finance, Order-to-Cash, credit risk management, accounts receivable, or related processes
- Strong understanding of credit risk assessment, customer account management, and financial analysis
- SAP knowledge with advanced Excel and data analysis capabilities
- Fluency in English with strong communication, analytical, and stakeholder management skills
- Experience supporting multinational organizations, shared services environments, or pharmaceutical industry operations, including project management exposure
- Portuguese language skills
Novartis Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Novartis and has not been reviewed or approved by Novartis.
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Healthcare Strength — Pay and benefits are described as a strong overall package, supported by medical, dental, and vision insurance alongside FSAs/HSAs and disability and life coverage. Mental-health support is reinforced through an employee assistance program with psychological support and a network of mental health first aiders.
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Retirement Support — Retirement support is positioned as a standout element, with an automatic company contribution plus dollar-for-dollar matching in the 401(k). Additional retirement funding is described through an age-based defined contribution program and access to an employee share purchase plan discount.
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Parental & Family Support — Family-related benefits are framed as robust, including a global minimum of paid parental leave for new parents following birth or adoption. Added supports include domestic partner coverage, dependent-care resources, and benefits such as adoption assistance and child/elder care options.
Novartis Insights
What We Do
Novartis is an innovative medicines company. Every day, working to reimagine medicine to improve and extend people’s lives so that patients, healthcare professionals and societies are empowered in the face of serious disease. Our medicines reach more than 250 million people worldwide.
