Pay: $20-$23 per hour (Actual pay will be based on experience, skills and internal equity)
Location: Springfield, MO
The Role
The Order Processor - Inside Sales is the foundational training role within the Inside Sales organization at CSI.
This role is designed for individuals who are building proficiency in CSI systems, processes, and Inside Sales customer service expectations while handling a reduced and structured workload under close supervision.
The primary objective of this role is successful progression into the Inside Sales Representative 1 (ISR 1) role within approximately 6–18 months, based on performance and development readiness.
About CSI
CSI provides state-of-the-art stainless-steel process equipment and service for manufacturers in the food, dairy, beverage, pharmaceutical, and personal care industries.
We are a growing company built on teamwork, continuous learning, and exceptional customer service. Our employees are our greatest resource, and we invest in their development through training, collaboration, and opportunities to grow.
What You’ll Do
- Process basic orders (e.g., CSI Store, drop ship, standard items) accurately and efficiently
- Enter and maintain order, customer, and account data within ERP and CRM systems
- File all documents consistently and accurately in the DMS
- Respond to internal and external inquiries with urgency and professionalism, setting clear expectations
- Enter RMAs within established timelines and escalate issues appropriately
Education & Training
- High school diploma required; college credits desired; technical/mechanical emphasis. preferred.
Experience
- 0-3 years experience in a customer service, order entry, operations, or related support role.
- Experience working in ERP, CRM or order-management systems, preferred.
- Equivalent experience demonstrating readiness to learn systems, maintain accuracy, and communicate professionally may be considered.
Why Join CSI?
- Competitive compensation: $20-$23 per hour.
- Growth-focused, team-oriented culture
- Diverse, high-impact industrial projects
- Strong benefits + career development support
Benefits & Perks
CSI offers a competitive benefits package including:
- Health and wellness benefits
- Paid time off
- Retirement planning options
- Tuition reimbursement and continuing education support
- Opportunities for internal career advancement
- Company lunches, team events, and community volunteer opportunities
Work Environment / Physical Requirements
Our environment emphasizes accountability, respect, teamwork, and continuous learning.
This role is primarily office-based, Monday-Friday, with limited travel. It requires extended computer use, effective communication, and occasional movement within industrial environments. Light physical activity, including standing, bending, and lifting up to 20 pounds, may be required.
CSI is committed to providing reasonable accommodation for qualified individuals with disabilities during the application and employment process.
Equal Opportunity Employer
CSI is committed to equal opportunity employment. We select candidates based on their ability to perform the work in a competent and professional manner and do not discriminate based on age, sex, race, color, religion, national origin, sexual orientation, gender identity, veteran status, or disability.
Applicants must be authorized to work in the United States. CSI participates in E-Verify.
Skills Required
- High school diploma
- College credits with technical/mechanical emphasis
- 0-3 years experience in customer service, order entry, operations, or related support role (or equivalent experience)
- Experience working in ERP, CRM, or order-management systems
- Authorized to work in the United States (CSI participates in E-Verify)
- Primarily office-based Monday–Friday, extended computer use, ability to lift up to 20 pounds and move within industrial environments
What We Do
Central States Industrial (CSI) provides design, custom fabrication, and distribution of stainless steel products and components for hygienic processes. Serving the food, dairy, beverage, pharmaceutical, and personal care industries, CSI specializes in sanitary process installation, process piping, and MRO supplies. Their mission is to provide value-added process components and systems that meet the specific needs of their customers.
