Main Responsibilities & Tasks:
Act as the primary point of contact for customer inquiries, providing timely and professional responses.
Resolve customer issues and complaints efficiently, including conducting face-to-face meetings with customers when necessary, while maintaining a positive customer experience.
Ensure accurate order entry, pricing, and documentation in SAP B1 system.
Conduct regular reviews with the Sales team to track delivery commitments for all open orders
Track and communicate order status updates, delays, and changes proactively to customers.
Support returns, credits, and invoicing inquiries in coordination with Finance and Operations
Serves as a key point of contact for internal and external stakeholders, ensuring effective communication and timely resolution of issues while adhering to company business practices.
Contribute to continuous improvement initiatives to enhance customer experience and operational efficiency.
Qualifications & Skills:
Minimum of 3 years of relevant experience, preferably in supply chain, operations, or customer service roles.
Strong team player with the ability to work independently with minimal supervision and make sound decisions in accordance with Sartorius policies and order management practices.
Proven ability to manage multiple priorities, organize tasks effectively, and meet deadlines in a fast-paced environment
Creative and critical thinking skills, with high adaptability to change and the ability to propose effective solutions when challenges arise
Meticulous and detail-oriented, with a strong focus on accuracy and quality
Excellent written and verbal communication skills in English
Business-level proficiency
Proficient in Microsoft Office applications, including Excel, Word, and PowerPoint
Working knowledge of SAP systems (B1 and/or S/4HANA) as well as SFDC is a plus
Experience in international trade, knowledge with LC, shipping operations and planning will be advantageous.
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers
Skills Required
- Minimum of 3 years of relevant experience in supply chain, operations, or customer service roles
- Strong team player with ability to work independently
- Proven ability to manage multiple priorities in a fast-paced environment
- Excellent written and verbal communication skills in English
- Proficient in Microsoft Office applications
- Working knowledge of SAP systems (B1 and/or S/4HANA)
- Experience in international trade, knowledge with LC and shipping operations
Sartorius Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sartorius and has not been reviewed or approved by Sartorius.
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Healthcare Strength — Health coverage includes multiple medical plan options with dental, vision, HSA/FSA, EAP, and wellness resources across many locations. Quality of core medical, dental, and vision is characterized as solid.
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Retirement Support — Retirement offerings include a 401(k) with a company match highlighted in U.S. materials and employer‑verified listings. The match is characterized as generous at some sites.
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Flexible Benefits — Flexible hours and hybrid/home‑office options are available where roles and regions allow, with role‑dependent perks in some locations. Broader extras such as commuter benefits, discounts, and tuition assistance add optionality where eligible.
Sartorius Insights
What We Do
Sartorius is a leading international partner of life sciences research and biopharmaceutical manufacturing. We help our customers #SimplifyProgress from drug discovery to manufacturing so that more people can have access to better medicine. With this, we are #PartOfTheSolution in the fight against diseases worldwide. With innovative laboratory instruments and consumables, the our Lab Products & Services division focuses on laboratories performing research and quality control at pharmaceutical and biopharmaceutical companies as well as academic research institutes. The Bioprocess Solutions division, with its broad product portfolio focusing on single-use solutions, helps customers manufacture biotech medications, vaccines, and cell and gene therapies safely, rapidly, and economically. Based in Göttingen, Germany, Sartorius also has a strong global reach with around 60 production and sales sites worldwide. We regularly expand our portfolio through the acquisition of complementary technologies. In 2023, Sartorius generated sales revenue of around 3.4 billion euros. Currently, around 14,600 employees from around 110 nations are working for customers around the globe. Join our team, partner or collaborate with us.
