Main Responsibilities & Tasks
- Process customer orders by ensuring accurate entry, timely updates and compliant handling across ERP & CRM systems throughout the order lifecycle to secure revenue realization
- Resolve customer enquiries, complaints, commercial clarifications and order-related issues, including delivery escalations and payment-related order blockers, by investigating underlying causes and collaborating with Sales, Supply Chain, and Finance to coordinate the required follow-up actions to reduce the commercial impact of service failures
- Monitor delivery dates, backorders, delays, returns, blocked orders and shipment issues by identifying deviations, coordinating required logistics activities and providing proactive customer communication on impacts and alternatives to minimize disruption to customer operations
- Maintain accurate customer, order and contractual data and prepare standard operational and customer complaint reports by verifying data completeness and correcting identified discrepancies to ensure adherence to customer and commercial commitments
Qualification & Skills
- Completed commercial vocational training or comparable education
- 2+ years of experience in customer service, order processing or order-to-cash operations
- Understanding of order-to-cash processes
- Service-oriented, detail-focused & structured collaborative working approach
- Strong coordination, communication & prioritization skills
- Native-level Japanese (spoken and written)
- Intermediate-level English (spoken and written)
About Sartorius
Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.
We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.
Join our global team and become part of the solution. We are looking forward to receiving your application.
www.sartorius.com/careers
Skills Required
- Completed commercial vocational training or comparable education
- At least 2 years of experience in customer service, order processing, or order-to-cash operations
- Understanding of order-to-cash processes
- Service-oriented, detail-focused, structured, and collaborative working approach
- Strong coordination, communication, and prioritization skills
- Native-level Japanese spoken and written proficiency
- Intermediate-level English spoken and written proficiency
Sartorius Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sartorius and has not been reviewed or approved by Sartorius.
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Healthcare Strength — Health coverage includes multiple medical plan options with dental, vision, HSA/FSA, EAP, and wellness resources across many locations. Quality of core medical, dental, and vision is characterized as solid.
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Retirement Support — Retirement offerings include a 401(k) with a company match highlighted in U.S. materials and employer‑verified listings. The match is characterized as generous at some sites.
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Flexible Benefits — Flexible hours and hybrid/home‑office options are available where roles and regions allow, with role‑dependent perks in some locations. Broader extras such as commuter benefits, discounts, and tuition assistance add optionality where eligible.
Sartorius Insights
What We Do
Sartorius is a leading international partner of life sciences research and biopharmaceutical manufacturing. We help our customers #SimplifyProgress from drug discovery to manufacturing so that more people can have access to better medicine. With this, we are #PartOfTheSolution in the fight against diseases worldwide. With innovative laboratory instruments and consumables, the our Lab Products & Services division focuses on laboratories performing research and quality control at pharmaceutical and biopharmaceutical companies as well as academic research institutes. The Bioprocess Solutions division, with its broad product portfolio focusing on single-use solutions, helps customers manufacture biotech medications, vaccines, and cell and gene therapies safely, rapidly, and economically. Based in Göttingen, Germany, Sartorius also has a strong global reach with around 60 production and sales sites worldwide. We regularly expand our portfolio through the acquisition of complementary technologies. In 2023, Sartorius generated sales revenue of around 3.4 billion euros. Currently, around 14,600 employees from around 110 nations are working for customers around the globe. Join our team, partner or collaborate with us.
