Order Processing Specialist

Reposted 3 Days Ago
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Horsham, West Sussex, England, GBR
In-Office
Entry level
Biotech
Our Mission is to enable our customers to make the world healthier, cleaner and safer.
The Role
Process and approve client orders in the Global Project Management System, ensure accuracy and GMP/SOP compliance, respond to helpdesk issues, meet KPIs, communicate with stakeholders, and support continuous process improvements.
Summary Generated by Built In

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

How will you make an impact:
By being part of the team at Thermo Fisher, you’ll do outstanding and life changing work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. The work will have real-world impact, and you’ll be supported in achieving career goals.
What will you do?
Under the direction of the Order Processing Team Leader and Seniors, you will submit client orders ensuring compliance is adhered to, all client requirements and specifications are met in order to support the prioritization appropriately. Understand the impact of non-compliance with standards, policies, processes, and procedures as set out within GPM, Thermo Fisher Scientific SOP’s and Health and Safety Policies.
Responsibilities:
• Proficient use of Thermo Fisher Scientific systems.
• Ensure both internal and external client expectations are met.
• Follow and maintain compliance to all Standard Operating Procedures (SOPs) through training and refresher programme.
• Ensure Key Performance Indicators are met.
• Maintain housekeeping standards.
• Effectively communicate with other departments.
• Highlight and improve process efficiencies to achieve business objectives.

Job Description:

• Create and approve orders in Global Project Management System for multiple Thermo Fisher sites.

• Ensure that orders and associated paperwork are accurate and actioned within the correct timeframe.

• Problem solve and be proactive in finding a solution when identifying errors within orders and ensuring these are rectified through the helpdesk system when required.

• Strong attention to detail to ensure orders are processed and approved correctly, on time and meeting right first-time standards.  

• Be responsible for managing your own helpdesk orders and promptly respond to project managers to find solutions efficiently.

• Supporting OPD Seniors when required.

• Maintaining compliance to GMP, safety & quality regulations.

• Undertake any other duties on an ad-hoc basis as required by your Line Manager.

Experience, Knowledge and Skills:

• Experience in a fast-paced, high-pressure environment is required

• Strong communication skills (verbal & written) – GCSE English Grade C / 4 or equivalent.

• Good numeracy skills– GCSE Mathematics Grade C / 4 or equivalent.

• Ability to work within various temperatures including, but not limited to,

  • Ambient (15°C–25°C) & Cold (2°C–8°C)

• Understanding of ERP (and business specific computer systems)
• Strong interpersonal, both verbal and written.
• Ability to plan, prioritise and coordinate successfully.

Although not essential, the following skills and experience would be advantageous:
• Worked within a Good Manufacturing Practice environment.
• Worked within an operational environment.

Education:
Minimum Requirements/Qualifications:
• GCSE and/or equivalent experience/qualification (including English and Mathematics).
• Computer literate.
 

Skills Required

  • Experience in a fast-paced, high-pressure environment
  • Proficient use of Thermo Fisher Scientific systems
  • Experience with Global Project Management System (GPM) or similar order/project systems
  • Understanding of ERP and business-specific computer systems
  • Strong verbal and written communication skills (GCSE English Grade C / 4 or equivalent)
  • Good numeracy skills (GCSE Mathematics Grade C / 4 or equivalent)
  • Ability to work within various temperatures (Ambient 15°C-25°C & Cold 2°C-8°C)
  • Ability to plan, prioritise and coordinate work effectively
  • Maintain compliance to GMP, safety and quality regulations and SOPs
  • Computer literate
  • Worked within a Good Manufacturing Practice (GMP) environment
  • Previous experience in an operational environment

Thermo Fisher Scientific Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thermo Fisher Scientific and has not been reviewed or approved by Thermo Fisher Scientific.

  • Retirement Support Retirement programs include a strong company 401(k) match and an employee stock purchase plan that add meaningful long‑term value. Feedback suggests these features stand out among core financial benefits even when base pay feels average.
  • Healthcare Strength Health coverage offers multiple national medical options alongside dental and vision, with company‑paid life and disability coverage. This breadth is considered a solid foundation even if some costs may not be the lowest among peers.
  • Parental & Family Support Paid parental and caregiver leave, backup care, adoption assistance, and specialized family resources are available. Feedback suggests these supports are a notable plus for colleagues managing family and caregiving needs.

Thermo Fisher Scientific Insights

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The Company
HQ: Waltham, MA
100,000 Employees

What We Do

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

Why Work With Us

You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.

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