The Role
GeneDx, the world's leading genomics diagnostics company, is seeking a highly skilled and experienced Order Processing Product Strategy Lead to oversee and drive the vision, strategy, and execution of our Order management, Revenue Cycle Management (RCM), and Customer service product teams.
As the Order Processing Product Strategy Lead, you will lead 2-3 product management teams responsible for critical areas of the customer journey: order management, RCM, and customer service. You will own the end-to-end vision for these domains, ensuring seamless operations, strategic alignment, and cross-functional collaboration. This role requires a strong leader who can balance high-level strategy with operational excellence, while fostering a culture of innovation and customer-centricity.
Your role is to partner with commercial, market access, and operations leaders across GeneDx to ensure that key business challenges are prioritized across your teams. With your engineering colleagues, you will work to put together clear, aggressive, yet achievable plans for execution.
Experience, Traits, and Skills
- 8+ years of experience in product management, with at least 3 years in a leadership role
- Proven experience managing multiple product teams or domains, ideally in healthcare, health tech, or a regulated industry
- Exceptional leadership and team management skills, with a track record of building and developing high-performing teams.
- Strong strategic thinking and problem-solving abilities, with a focus on delivering measurable results.
- Excellent communication and collaboration skills, with the ability to influence and align stakeholders across functions.
- Ability to dissect, analyze and optimize end-to-end workflows in complex environments
- Analytical mindset with the ability to use data to inform decisions and measure success
- Background in healthcare, health tech, or a regulated industry
- Ability to learn quickly and adapt to change under pressure to meet deadlines
- Experience with Agile methodologies and tools (e.g., Jira, Confluence)
The Responsibilities
- Develop and communicate a clear, unified, and actionable vision, in pursuit of a best in class customer experience, for order management, RCM, and customer service at GeneDx.
- Craft and deliver a roadmap that increases order status transparency, maximizes reimbursement, and streamlines order processing workflows for GeneDx and its customers.
- Build a strong, collaborative culture within the product teams, fostering innovation and accountability
- Mentor and develop product managers, ensuring they have the tools and support needed to succeed
- Establish strong partnerships with engineering, operations, commercial, and other teams, driving alignment and collaboration
- Successfully deliver cross-functional initiatives that improve the end-to-end customer journey
The Objectives
- In the first year, identify and implement at least three major workflow optimizations that improve efficiency, reduce errors, or enhance the customer experience.
- Achieve measurable improvements in key metrics such as order accuracy, turnaround times, and average reimbursement rate.
- Develop and communicate a comprehensive vision for holistic order processing, improving leverage of operational staff and reducing manual touch-points with customers.
Pay Transparency, Budgeted Range
$183,633—$229,580 USD
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Science - Minded, Patient - Focused.
At GeneDx, we create, follow, and are informed by cutting-edge science. With over 20 years of expertise in diagnosing rare disorders and diseases, and pioneering work in the identification of new disease-causing genes, our commitment to genetic disease detection, discovery, and diagnosis is based on sound science and is focused on enhancing patient care.
Experts in what matters most.
With hundreds of genetic counselors, MD/PhD scientists, and clinical and molecular genomics specialists on staff, we are the industry’s genetic testing experts and proud of it. We share the same goal as healthcare providers, patients, and families: to provide clear, accurate, and meaningful answers we all can trust.
SEQUENCING HAS THE POWER TO SOLVE DIAGNOSTIC CHALLENGES.
From sequencing to reporting and beyond, our technical and clinical experts are providing guidance every step of the way:
TECHNICAL EXPERTISE
- High-quality testing: Our laboratory is CLIA certified and CAP accredited and most of our tests are also New York State approved.
- Advanced detection: By interrogating genes for complex variants, we can identify the underlying causes of conditions that may otherwise be missed.
CLINICAL EXPERTISE
- Thorough analysis: We classify variants according to our custom adaptation of the most recent guidelines. We then leverage our rich internal database for additional interpretation evidence.
- Customized care: Our experts review all test results and write reports in a clear, concise, and personalized way. We also include information for research studies in specific clinical situations.
- Impactful discovery: Our researchers continue working to find answers even after testing is complete. Through both internal research efforts and global collaborations, we have identified and published hundreds of new disease-gene relationships and developed novel tools for genomic data analysis. These efforts ultimately deliver more diagnostic findings to individuals.
Learn more About Us here.
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Benefits include:
- Paid Time Off (PTO)
- Health, Dental, Vision and Life insurance
- 401k Retirement Savings Plan
- Employee Discounts
- Voluntary benefits
GeneDx is an Equal Opportunity Employer.
All privacy policy information can be found here.
What We Do
GeneDx is focused on delivering personalized, actionable insights that improve health outcomes. We sit at the intersection of diagnostics and data science, pairing decades of genomic expertise with an unmatched ability to interpret clinical data at scale.
Our exome and genome testing is among the best in the industry. We expect that it will be even more advanced in the future with the help of Centrellis®, our innovative health information platform. Powered by millions of medical records, Centrellis® integrates digital tools with artificial intelligence to ingest and synthesize clinical and genomic data.
As a result of our robust test menu, including our exome and genome testing, and the comprehensive insights generated by Centrellis®, we are developing a more complete understanding of complex disease than ever before. This translates to faster diagnosis, more effective treatment plans, and enhanced drug discovery.
Our offerings help a whole spectrum of healthcare partners -- clinicians, researchers, health systems, pharmaceutical companies, and payors -- improve patient experiences and advance population health
