At Group Medical, we are committed to helping great ideas reach their fullest potential. Our diverse team delivers innovative solutions across both emerging and established business sectors, with a focus on creating meaningful impacts in the communities we serve.
We are seeking an Order Processing Associate to join our growing team. In this full-time, permanent role, you will support clients by managing service requests from intake to resolution—ensuring that every step is handled with care, accuracy, and professionalism. You’ll communicate with clients, providers, and internal teams to coordinate timely service fulfillment while maintaining strong documentation and follow-up practices.
Key Responsibilities
Client Coordination
- Clearly communicate with clients and providers throughout the service process.
- Serve as a primary point of contact for client inquiries related to service status and timelines.
- Provide regular updates to clients via phone, email, or the client portal.
- Deliver clear and professional instructions to clients and third parties to keep service requests moving forward.
Service Fulfillment Support
- Coordinate the intake of new client service requests.
- Follow up with providers and other stakeholders to obtain necessary information or approvals.
- Ensure timely processing and tracking of each case from start to completion.
- Maintain detailed written documentation of all interactions and progress.
Process Ownership and Problem Solving
- Take ownership of assigned cases and see each through to resolution.
- Escalate complex issues when needed and contribute to process improvement ideas.
- Proactively manage timelines and flag delays to appropriate team members.
Qualifications and Skills
Required:
- 1+ year of experience in customer service, order processing, or support roles.
- Strong communication skills—both verbal and written—with attention to clarity and professionalism.
- Ability to multitask and manage deadlines in a fast-paced, process-driven environment.
- Good working knowledge of Microsoft Office tools (Outlook, Word, Excel, Teams).
- Strong organizational skills and attention to detail.
- Comfortable navigating internet-based systems and client portals.
Preferred:
- Experience in administrative, coordination, or logistics support.
- Ability to work independently and as part of a team.
- Familiarity with service intake or case management processes.
- Bilingual or multilingual skills are an asset.
What We Offer
- Meaningful Work: Help people gain access to essential and often life-enhancing services.
- Autonomy & Ownership: A chance to shape how this role evolves in a growing organization.
- Supportive Culture: Work with leaders who value empathy, accountability, and your growth.
- Long-Term Opportunity: This is a permanent position with room to grow and develop.
Skills Required
- At least 1 year of experience in customer service, order processing, or support roles
- Strong verbal and written communication skills with attention to clarity and professionalism
- Ability to multitask and manage deadlines in a fast-paced, process-driven environment
- Working knowledge of Microsoft Office, including Outlook, Word, Excel, and Teams
- Strong organizational skills and attention to detail
- Comfort navigating internet-based systems and client portals
- Experience in administrative, coordination, or logistics support
- Ability to work independently and as part of a team
- Familiarity with service intake or case management processes
- Bilingual or multilingual skills
What We Do
With sales of over $500 million and more than 200 employees across the globe, Monark is an established leader in property development, e-commerce business models and business consulting. Since 2001, Monark has built a diverse portfolio of luxury properties throughout North America, ranging from top-tier golf courses to over $100 million worth of real estate, including townhomes, hotels and resorts. Monark specializes in all aspects of the construction industry, right from the planning stage to development. In addition to construction and property management, Monark Group is comprised of multiple successful e-commerce sites and consulting firms. With proven success in the e-commerce world, independent retailers look to Monark to develop and support their online retail businesses. To date, Monark has invested in over 30 major e-commerce sites and numerous business start-ups. Monark is committed to providing superior customer service and owes much of its success to this commitment. Today, Monark continues its reign by developing its prospering business portfolio and aiding investors in realizing their dreams.
