Order Processing Associate- Eataly Corporate

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• EAT authentic Italian food at our restaurants, cafés and to-go counters
• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

The Order Processing Associate for Eataly’s corporate buying team will be responsible for processing orders for Eataly third-party and franchise locations, managing order submission, sales order creation, vendor correspondence, and data analysis. This role works closely with Buyers and Category Managers as critical administrative and data support.

· Accurately enters customer orders into internal purchasing system and submits to applicable vendor partner

· Collaborate with category managers and buyers to troubleshoot order issues, including out of stocks and confirmation of approved back up item, pricing, and item ID

· Tracks order confirmations, delivery status and communicates substitutes, out of stocks or delays as applicable

· Processes and verifies sales orders for completeness, pricing, and accuracy

· Follows up with vendors on discrepancies, shortages, delays or substitutions on behalf of buying team

· Ensures compliance with order deadlines and delivery schedules

· Maintains and updates order records, spreadsheets and databases in connection with order entry

· Enters purchase and sales trade agreements (pricing quotes) in purchasing software

· Creates data-focused files to summarize product performance, usage and fill rate by item and vendor

· Support buyers and category managers with data and operational insights

· Assist with process improvements to increase accuracy, efficiency, and fill rate performance

· Exercises clear communication with team placing orders and provides consistent feedback on standard operating procedures

· Performs other duties as required or assigned

· Minimum of two (2) years experience in order processing, supply chain or related data analytics and purchasing centric fields

· Proficient in Microsoft Office Suite, with a strong knowledge of Excel

· Ability to be flexible and problem solve in a fluid environment

· Excellent communication skills

· Outstanding data, analytical, organizational, and problem-solving skills

· Experience working with Microsoft D365 a plus

· Familiarity with restaurant or airport operations is a plus

· Two (2) year associate’s degree or a bachelor’s degree from a four (4) year college preferred

JOB REQUIREMENTS

· May require coordination across different time zones and vendor schedules. Candidate will be based in New York City ideally. In-person and remote work available (hybrid work week).

The compensation for this role is $20 - $25 per hour.

Benefits and Perks

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401k with company match
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions.  If contacted for an employment opportunity, please advise Human Resources if you require accommodation.