Order Processing Administrator

 Order Processing Administrator

PFH Technology are currently looking for an Order Processing Administrator
to join our growing team.

Role Overview:

We have an excellent opportunity for an enthusiastic new member to join our busy Logistics team within PFH Technology Group, based in Cork.

As an Order Processing Administrator you will be tasked with supporting our logistics team. You will be tasked with coordinating and liaising with internal and external teams and managing the order process from order to delivery.

Location: Cork/Hybrid

Key Responsibilities 

• Demonstrate attention to detail in processing orders accurately in a timely manner on BC ERP system.
• Take ownership of orders from point of order receipt to delivery to client and maintain proactive communication to manage expectations and ensure satisfaction.
• Support the team with a range of administration duties daily to ensure processes are working efficiently.
• Collaborate with internal teams to implement improvements based on customer feedback and ensure follow-through on customer concerns.
• Consistently monitor key performance indicators (KPIs) to ensure full adherence to established SLAs
• Ensure all recurring assigned reports are updated consistently and reflect the most current information.

Skills and Experience Required

• Must be driven and well capable of working on own initiative as well as working well in a team environment reporting to a team lead.
• Motivated to achieve KPIs, metrics and SLA’s.
• Work effectively under pressure and to strict deadlines
• Must be driven and have a confident telephone manner
• Attention to detail
• Excellent organisation skills
• Be able to work well in a team environment
• Well capable of working on own initiative
• Excellent customer service skills
• Minimum of 1 years' experience working in an office environment
• Work to exceed client expectations by delivering a high quality service and speedily escalation of any issues impacting on client satisfaction
• Use of MS office applications

 PFH Technology, owned by Ricoh – a Japanese based global ICT company, is a premier provider of end-to-end ICT solutions and a managed services portfolio scaling from SMEs to large Enterprise organisations. We have unrivalled vendor relationships. We can procure, design, deploy and support all your ICT needs. Our ISO certified Custodian™ Cloud Services and Custodian™ Managed Services provide the technology and expertise to mitigate risk and reduce your costs immediately. We have a nationwide network of over 750 dedicated professionals, ready to meet your ICT needs, with offices in Dublin, Cork and Galway.

We are an equal opportunity employer and value diversity at PFH. We do not discriminate on the basis of age, disability, civil or family status, gender, gender identity or expression, sexual orientation, race, religion, or any other legally protected status.

We are committed to ensuring that individuals with disabilities or access needs are provided with reasonable accommodation during the recruitment process, to perform essential job functions, and to access the full benefits of employment. Please contact us if you require accommodation at any stage.

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