Order Operations Specialist

Posted 9 Hours Ago
Be an Early Applicant
Chicago, IL, USA
Hybrid
22-26 Hourly
Entry level
eCommerce • Fintech • Payments • Software
Order.co is a B2B Ecommerce Platform that simplifies purchasing.
The Role
Process and fulfill customer orders: place purchase orders, manage vendor relationships and logistics, maintain product catalog accuracy, verify receipts and resolve shipment issues, and support process improvements and cross-team communication.
Summary Generated by Built In

Order.co is the System of Action for the Office of the CFO, transforming the way businesses purchase and pay into an intuitive, B2C-like shopping experience. Order.co leverages embedded AI agents and embedded financial products to reinvent the way businesses connect with their vendors. 


End users enjoy a seamless, zero-training buying experience, while finance and procurement leaders gain a single platform to orchestrate how the business “should operate”. The result is an all-in-one solution that serves as a gravitational pull for spend and data, automating and eliminating procurement and finance workflows from requisition to reconciliation along the way.


Order.co is on the cutting edge of B2B Agentic Commerce, poised to be the market leader in creating a more predictive, prescriptive, and personalized experience for users. 


Founded in 2016 and headquartered in New York City, Order.co oversees nearly half a billion in annualized spend across hundreds of customers like WeWork, SoulCycle, Lume, and [solidcore]. Order.co has raised $75M in funding from industry-leading investors like MIT, Stage 2 Capital, Rally Ventures, 645 Ventures, and more. Order.co has been proudly named a 50 to Watch by Spend Matters and a Best Place to Work by BuiltIn and Inc. Magazine.

About You:

  • You believe in creating the best possible customer experience
  • You are able to successfully multitask 
  • You are incredibly detailed, love organization, and are driven by results
  • You like working independently and are resourceful
  • You are analytical and like to follow a well-defined system, but aren’t afraid to go off script and improvise when necessary
  • You're personable, professional, and positive
  • You have great communication skills and are comfortable interacting with vendors, customers, and account managers on a regular basis
  • You have a flexible demeanor
  • You are punctual, responsible and willing to learn new things
  • You believe that things can always be improved and never stop looking for ways to get better

 

What You'll Do:

  • Fulfill orders on behalf of customers for a variety of products across a variety of vendors
  • Place purchase orders with suppliers, schedule deliveries, and manage logistics
  • Create and maintain accurate product listings in our catalog
  • Adhere to documented standards around approved items, pricing, and vendors
  • Verify purchase orders and acceptable vendors by comparing items/vendors requested to the  catalog; clarify unclear items; recommend alternatives
  • Foster and maintain strong relationships with Operations, Sales, Customer Success
  • Communication through customer support channels regarding issues and the resolution of orders
  • Proactively contact vendors on occasion to ensure on-time deliveries, resolve stockouts ,and other problems.
  • Verify receipt of items by comparing tracking information to customer feedback; resolve shipment errors with suppliers.
  • Assist and contribute to process improvement projects within the department and across the organization

 

Qualifications:

  • Experience with online purchasing and data entry in a variety of software systems
  • Good verbal and written communication skills
  • Proficient in Microsoft Excel / Google Sheets
What You'll Receive
  • A competitive compensation package including stock options
  • Employer-sponsored 401(k) with employer match
  • Robust medical, dental, vision, and wellness benefits
  • Flexible time off and remote work policies
  • The anticipated hourly rate for this role is $22-$26/hour. Actual compensation and title will be commensurate with experience, qualifications, knowledge, and skills.


Skills Required

  • Experience with online purchasing and data entry in a variety of software systems.
  • Proficient in Microsoft Excel / Google Sheets.
  • Good verbal and written communication skills.
  • Ability to multitask, be detail-oriented, organized, and results-driven.
  • Comfortable interacting with vendors, customers, and account managers regularly.
  • Able to work independently, be punctual, responsible, and willing to learn.

What the Team is Saying

Mike aka "Foss"
Colleen
Grant

Order.co Compensation & Benefits Highlights

  • Healthcare Strength Comprehensive medical, dental, and vision plans are explicitly listed on the careers page. Consistent third‑party listings describe healthcare coverage as a standard part of the package.
  • Parental & Family Support Generous parental leave from day one is highlighted, with childcare and fertility benefits also cited on employer profiles. This signals family-oriented policies available from the start.
  • Wellbeing & Lifestyle Benefits Work-from-anywhere flexibility, home‑office stipends, commuter benefits, and team events are emphasized. Memberships to Wellhub (Gympass) and Talkspace extend support for physical and mental health.

Order.co Insights

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The Company
HQ: New York, NY
146 Employees
Year Founded: 2016

What We Do

Order.co is the System of Action for the Office of the CFO, transforming the way businesses purchase and pay into an intuitive, B2C-like shopping experience. Order.co leverages embedded AI agents and embedded financial products to reinvent the way businesses connect with their vendors. End users enjoy a seamless, zero-training buying experience, while finance and procurement leaders gain a single platform to orchestrate how the business “should operate”. The result is an all-in-one solution that serves as a gravitational pull for spend and data, automating and eliminating procurement and finance workflows from requisition to reconciliation along the way. Order.co is on the cutting edge of B2B Agentic Commerce, poised to be the market leader in creating a more predictive, prescriptive, and personalized experience for users. Founded in 2016 and headquartered in New York City, Order.co oversees nearly half a billion in annualized spend across hundreds of customers like WeWork, SoulCycle, Lume, and [solidcore]. Order.co has raised $75M in funding from industry-leading investors like MIT, Stage 2 Capital, Rally Ventures, 645 Ventures, and more. Order.co has been proudly named a 50 to Watch by Spend Matters and a Best Place to Work by BuiltIn and Inc. Magazine.

Why Work With Us

With our core values as our North star, Order.co and its team work tirelessly to foster an inclusive, psychologically safe environment where team members are empowered to do their best work. We pride ourselves on solving hard problems in order, with humility, and most importantly, together.

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Order.co Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Team members at Order.co are empowered to make the best decision for themselves regarding where they work, whether from home, the office, or otherwise!

Typical time on-site: Flexible
Company Office Image
HQNew York, NY

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