Order Operations Specialist

Company Overview

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

Department OverviewThe Portfolio Operations Team at Motorola Solutions drives the strategic development and implementation of business systems, with a focus on Enterprise solutions. The team is responsible for system stability, security, scalability, interoperability, and performance specific to Salesforce CRM and all supporting tools and technologies. Portfolio Ops also enables and streamlines orderability and fulfillment processes within the Motorola Solutions ecosystem, and develops analytics to monitor performance and pinpoint improvement opportunities.
Job Description

Summary: The Order Operations Specialist plays a crucial role in supporting the order-to-cash processes governed by the Revenue Operations Team. This role is responsible for ensuring accurate and timely processing of intercompany orders, working closely with sales teams, finance, and other stakeholders. The ideal candidate will have a strong understanding of order management, excellent attention to detail, and a commitment to process improvement.

Key Responsibilities:

• Assist in the preparation and validation of intercompany sales orders, ensuring accuracy and completeness of information.

• Collaborate with sales teams to gather necessary documentation and approvals for intercompany orders.

• Enter and maintain accurate records of intercompany orders in relevant systems (e.g., Salesforce, order management systems).

• Track the status of intercompany orders and provide updates to stakeholders.

• Identify and resolve discrepancies in intercompany orders, escalating issues as needed.

• Support the Order Operations Manager with reconciliation of intercompany orders between Rave and other MSI teams and systems.

• Assist in the development and maintenance of process documentation and training materials.

• Contribute to process improvement initiatives to enhance the efficiency of intercompany order and renewal processing.

• Cross train in larger deal desk operations tasks to support redundant coverage needs.

Required Skills and Experience:

• 1-3 years of experience in sales operations, order management, or a similar role.

• Proficiency in CRM software (e.g., Salesforce).

• Strong understanding of sales processes and order-to-cash cycles.

• Excellent organizational and time management skills.

• Ability to work independently and as part of a team.

• Strong communication and interpersonal skills.

• Detail-oriented with a focus on accuracy.

Additional Desired Skills:

• Experience with order management systems and tools.

• Familiarity with CPQ (Configure Price Quote) software.

• Knowledge of revenue recognition principles.

• Experience in a SaaS or technology company.

#LI-MP2

#LI-REMOTE

Basic Requirements

• Bachelors Degree with 0+ years of experience sales operations and/or order management

• OR 1+ years of experience sales operations and/or order management

• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. 

Travel RequirementsNone
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanNo

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [email protected].