Order Management Support Representative 

Are you our “TYPE”?

Named "One of the Most Innovative Companies in Design'' by Fast Company, Monotype brings brands to life through type and technology that consumers engage with every day. The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more. Monotype also provides a first-of-its-kind service that makes fonts more accessible for creative professionals to discover, license, and use in our increasingly digital world. We work with the biggest global brands, and with individual creatives, offering a wide set of solutions that make it easier for them to do what they do best: design beautiful brand experiences. Want to learn more about who we are and how you can become part of our team? Visit us at www.monotype.com.

We are currently focused on supporting our sales team through an exciting growth period and are searching for the right order management support representative to join our team. This person will be responsible for processing orders, communicating with internal and external customers, and ensuring delivery on time. This role will report to a Global Order Management Manager and collaborate closely with the extended global order management team to meet department deadlines.

What you’ll be doing:

• Process Sales Orders: Review customer quotes, contracts, and usage reports to create accurate sales orders in the company’s point of sale system. 
• Billing and Documentation Support: Collaborate with sales teams to collect necessary tax documents and purchase orders for accurate customer invoicing. 
• Asset Delivery: Ensure purchased digital assets are delivered to customers and invoices reflect accurate details. 
• Invoice Management: Guarantee that customers receive correct invoices, including setting up and submitting them through customer procurement portals as needed. 
• Financial Support: Assist the finance team with tasks such as payments, collections, returns, credits, and rebilling on an ad-hoc basis. 
• Customer Advocacy: Act as a customer advocate, continually seeking ways to improve the purchasing experience and add value. 
• Process Improvement: Identify and recommend opportunities to enhance efficiency and streamline workflows. 

What we’re looking for:

• Education & Experience: Associate degree or equivalent work experience, with 1-3 years in a similar role. 
• CRM & System Knowledge: Familiarity with Salesforce or other CRM systems; experience with CPQ systems and order entry applications is a plus. 
• Cross-Team Collaboration: Proven experience working closely with sales and finance teams. 
• Language Proficiency: Strong written and verbal communication skills in both English and native French (required). 
• Organizational Skills: Strong attention to detail and excellent organizational abilities. 
• Adaptability: Ability to pivot quickly in response to changes and thrive in a fast-paced, growing business. 
• Team-Oriented: Positive attitude, with the ability to work independently and as part of a team. 

What’s in it for you: 

• Highly engaged “Fun” Committee to keep work enjoyable.
• Medical & Dental Insurance, and Eyecare vouchers to meet all your healthcare needs. 
• WFH options. 
• 25 paid holidays.
• Great matched pension scheme to save for your future, and so much more!

Monotype is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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