Order Management Supervisor

Are you ready for what’s next?  

Come explore opportunities within Brunswick, a global marine leader committed to challenging conventions and innovating next-generation technologies that transform experiences on the water and beyond.  Brunswick believes “Next Never Rests™,” and we offer a variety of exciting careers and growth opportunities within united teams defining the future of marine recreation. 

Position Overview: 

As part of the talented Order Management team, you will lead a team of Order Management Representatives to deliver exceptional customer service and ensure the accurate and timely processing of orders. This role plays a critical part in maintaining customer satisfaction, optimizing operational efficiency, and ensuring compliance with company policies and procedures. The supervisor will serve as a key liaison between internal departments and external customers, driving continuous improvement and fostering a high-performance team culture.  

At Brunswick, we have passion for our work and a distinct ability to deliver. 

Essential Functions:

• Supervise, coach, and develop a team of Order Management Representatives to ensure high performance and professional growth.
• Conduct regular performance evaluations and provide constructive feedback.
• Foster a positive and collaborative team environment.
• Oversee daily order processing activities to ensure accuracy, timeliness, and compliance with company policies.
• Monitor service levels and implement process improvements to enhance efficiency and customer satisfaction.
• Partner with Sales, Supply Chain, Finance, and other departments to ensure seamless order fulfillment and issue resolution.
• Participate in cross-functional projects to support business initiatives and system enhancements.
• Develop and deliver training programs for new hires and ongoing team development.
• Track and report on key performance indicators (KPIs) related to order management and customer service.
• Analyze trends and identify opportunities for improvement in service delivery and order accuracy.
• Serve as an escalation point for complex customer issues, ensuring prompt and effective resolution.
• Maintain strong relationships with key customers and internal stakeholders to support business objectives.
• Champion a customer-first mindset across the team.

Diversity of thought and experiences is fundamental when imagining the unimaginable. Certain skillsets/experiences are necessary; however, others can be developed along the way.

Required Qualifications:  

• 3-5 years of experience in customer service, order management, or related operations
• 1-2 years supervisory or team leadership experience.
• Experience with ERP systems (e.g., Oracle, SAP) and CRM platforms
• Strong understanding of order-to-cash processes and customer service best practices.

Preferred Qualifications: 

• Ability to inspire, guide, and develop team members to achieve performance goals. 

• Excellent verbal and written communication skills for interacting with customers and cross-functional teams 

• Skilled in identifying inefficiencies and implementing solutions to enhance workflow and service quality

The anticipated pay range for this position is $57,700-$104,300 annually. The actual base pay offered will vary depending on multiple factors including job- related knowledge/skills, relevant experience, business needs, and geographic location. In addition to base pay, this position is eligible for an annual discretionary bonus.

At Brunswick, it is not typical for an individual to be hired at or near the top end of the salary range for their role. Compensation decisions are dependent upon the specifics of the candidate’s qualifications and the business context.

This position is eligible to participate in Brunswick's comprehensive and high-quality benefits offerings, including medical, dental, vision, paid vacation, 401k (up to 4% match), Health Savings Account (with company contribution), well-being program, product purchase discounts and much more. Details about our benefits can be found here.

Next is Now!  

We value growth and development, recognizing that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying.

Brunswick is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by federal, state, or local law.  Diversity of experience and skills combined with passion is key to innovation and inspiration and we encourage individuals from all backgrounds to apply.  If you require accommodation during the application or interview process, please contact [email protected] for support. 

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Brunswick and Workday Privacy Policies

Brunswick does not accept applications, inquiries or solicitations from unapproved staffing agencies or vendors. For help, please contact our support team at: [email protected] or 866-278-6942.

All job offers will come to you via the candidate portal you create when applying through a posted position through https:///www.brunswick.com/careers.  If you are ever unsure about what is being required of you during the application process or its source, please contact HR Shared Services at 866-278-6942 or [email protected].