Roles & Responsibilities
Own day-to-day post-booking order execution for assigned orders and accounts
Monitor order progress and identify issues that may impact shipment timing, completion, or client experience
Maintain accurate order updates across internal systems, including shipment details, estimated ship dates, tracking, serial information, and status changes
Coordinate with procurement, logistics, warehouse, account teams, and other internal partners to keep orders moving and resolve blockers quickly
Investigate order discrepancies, missing information, and past-due items and drive follow-up to resolution
Maintain tracking tools, documentation, and system records with a high degree of accuracy and timeliness
Communicate order updates, risks, and next steps clearly to internal stakeholders
Escalate exceptions appropriately and partner cross-functionally to drive material completion
Support a high-volume environment while balancing urgency, accuracy, and customer impact
Contribute to process improvement efforts that increase visibility, efficiency, and order quality
Desired Skills & Experience
Entry level or some experience in order management, sales operations, logistics, supply chain, customer operations, or a similar operational role
Experience working in a fast-paced, high-volume environment with competing priorities
Strong attention to detail and ability to maintain accurate records across multiple systems
Proven ability to coordinate across teams and follow issues through to resolution
Strong written and verbal communication skills
Comfort working in ERP, CRM, or order-tracking systems
Ability to analyze order status, identify issues, and take action with limited oversight
Strong organizational skills and a consistent sense of urgency
- Experience in the privately held technology industry a plus, but not required
Skills Required
- Experience in order management, sales operations, logistics, supply chain, customer operations, or a similar operational role
- Experience working in a fast-paced, high-volume environment with competing priorities
- Strong attention to detail and ability to maintain accurate records across multiple systems
- Proven ability to coordinate across teams and follow issues through to resolution
- Strong written and verbal communication skills
- Comfort working in ERP, CRM, or order-tracking systems
- Ability to analyze order status, identify issues, and take action with limited oversight
- Strong organizational skills and a consistent sense of urgency
- Experience in the privately held technology industry
AHEAD Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AHEAD and has not been reviewed or approved by AHEAD.
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Retirement Support — 401(k) contributions are matched dollar-for-dollar on the first $5,000 each year, with matching made each pay period and immediate 100% vesting. This structure signals above-standard employer support for retirement savings.
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Affordable Benefits — Medical options include low employee premiums for PPO and HDHP plans, and the HDHP adds employer HSA funding plus a dollar-for-dollar HSA match up to stated amounts. Dental and vision plans list very low per-paycheck costs, helping keep overall healthcare spend manageable.
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Wellbeing & Lifestyle Benefits — No-cost telemedicine (including virtual mental health when enrolled), free Calm access for the employee and dependents, and an EAP with counseling are included. Company-paid life and disability plus voluntary protections (legal/ID, pet insurance) and other extras round out a comprehensive set of supports.
AHEAD Insights
What We Do
AHEAD builds platforms for digital business. By weaving together cloud infrastructure, intelligent operations, and modern applications, we help enterprises deliver on the promise of digital transformation.
