This position will be fully remote and can be hired anywhere in the continental U.S.
Optiv + ClearShark is seeking an entry-level/junior Order Management Specialist to support the accurate and compliant processing of sales orders across our federal and commercial cybersecurity business. Reporting to the Senior Director of Sales Operations, this position is responsible for reviewing, quality-assuring (QA), and activating sales orders, coordinating with internal sales teams to resolve order discrepancies, and tracking order fulfillment through to delivery. This is an excellent opportunity for a detail-oriented professional to build a career in sales operations within a fast-paced government contracting environment.
How you’ll make an impact
- Review and validate incoming sales orders against customer purchase orders (POs), OEM/Distributor cost quotes, and applicable contract terms and conditions.
- Ensure orders comply with relevant FAR/DFARS clauses and contract-specific requirements prior to activation.
- Perform quality assurance checks to confirm pricing, part numbers, quantities, and contract references are accurate and complete before releasing orders.
- Activate validated sales orders in accordance with established sales operations procedures.
- Partner with the Sales and Inside Sales teams to identify, research, and reconcile order discrepancies, including pricing mismatches, quote variances, and incomplete PO documentation.
- Serve as a point of contact for order-related questions, escalating complex issues to the Senior Director of Sales Operations as needed.
- Fulfillment Tracking and Delivery Documentation
- After a PO is submitted to the Distributor/OEM, track order fulfillment status to ensure timely and complete delivery.
- Ensure customers receive required documentation, including proof of delivery/shipment, license keys, and other deliverables.
- Upload and maintain proof of delivery (POD) and related documentation in the Salesforce (SF) repository, ensuring records are accurate, complete, and audit-ready.
- Work with the Sales Operations Team to ensure Standard Operating Procedures (SOPs) and order management processes remain current, streamlined, and consistently followed.
- Recommend improvements to enhance order accuracy, cycle time, and compliance.
- This position may require after-hours support during peak business periods, including end of month, end of quarter, and federal fiscal year end (FFYE), to ensure timely order processing and fulfillment.
What we’re looking for
- High School Diploma or Equivalent Experience
- 0-2 years of experience in order management, sales operations, procurement, contract administration, or a related field.
- Strong attention to detail and a commitment to accuracy and data integrity.
- Ability to work collaboratively across sales, operations, and finance teams.
- Strong written and verbal communication skills.
- Proficiency with Microsoft Office (Excel, Outlook, Word).
- Exposure to or basic understanding of FAR/DFARS and federal contract terms and conditions.
- Experience with Salesforce (SF) or a comparable CRM/order management system.
- Familiarity with OEM/Distributor quoting and procurement processes within the IT or cybersecurity reseller environment.
- Interest in growing a career in sales operations or contract management.
What you can expect from Optiv
Work/life balance
Professional training resources
Creative problem-solving and the ability to tackle unique, complex projects
Volunteer Opportunities. “Optiv Chips In” encourages employees to volunteer and engage with their teams and communities.
The ability and technology necessary to productively work remotely/from home (where applicable)
EEO Statement
Optiv + ClearShark is an equal opportunity employer. All qualified applicants for employment will be considered without regard to race, color, religion, sex, gender identity or expression, sexual orientation, pregnancy, age 40 and over, marital status, genetic information, national origin, status as an individual with a disability, military or veteran status, or any other basis protected by federal, state, or local law.
Optiv + ClearShark respects your privacy. By providing your information through this page or applying for a job at Optiv + ClearShark, you acknowledge that Optiv + ClearShark will collect, use, and process your information, which may include personal information and sensitive personal information, in connection with Optiv + ClearShark’s selection and recruitment activities. For additional details on how Optiv + ClearShark uses and protects your personal information in the application process, click here to view our Applicant Privacy Notice. If you sign up to receive notifications of job postings, you may unsubscribe at any time.
Skills Required
- High school diploma or equivalent experience
- 0-2 years of experience in order management, sales operations, procurement, contract administration, or a related field
- Strong attention to detail and commitment to accuracy and data integrity
- Ability to collaborate across sales, operations, and finance teams
- Strong written and verbal communication skills
- Proficiency with Microsoft Office, including Excel, Outlook, and Word
- Exposure to or basic understanding of FAR/DFARS and federal contract terms and conditions
- Experience with Salesforce or a comparable CRM/order management system
- Familiarity with OEM/distributor quoting and procurement processes within an IT or cybersecurity reseller environment
- Interest in developing a career in sales operations or contract management
Optiv Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Optiv and has not been reviewed or approved by Optiv.
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Retirement Support — Immediate vesting with a clear 401(k) match and a solid retirement setup are emphasized in official materials. This positions retirement benefits as a dependable part of the total package.
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Leave & Time Off Breadth — A flexible, no‑accrual “Recharge” policy for eligible exempt roles and traditional PTO for non‑exempt roles are highlighted. Hybrid/remote flexibility also appears frequently across role descriptions.
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Healthcare Strength — Comprehensive medical, dental, and vision options with FSA/HSA (including a company HSA contribution) are described. Company‑paid life, AD&D, and short‑/long‑term disability further strengthen core protections.
Optiv Insights
What We Do
Optiv is a security solutions integrator – “one-stop” trusted partner with a singular focus on cybersecurity. Our end-to-end cybersecurity capabilities span risk management and transformation, cyber digital transformation, threat management, security operations, identity and data management, and integration and innovation, helping organizations realize stronger, simpler and more cost-efficient cybersecurity programs that support business requirements and outcomes. At Optiv, we are modernizing cybersecurity to enable clients to innovate their consumption models, integrate infrastructure and technology to maximize value, achieve measurable outcomes, and realize complete solutions and business alignment.
