Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
About the role
As an Order Management Specialist, you will be part of the Customer Service team and will support the sales, service and rental teams by ensuring customer orders and enquiries are managed promptly, accurately and professionally.
You will act as a Xylem brand ambassador, helping to build trust and credibility with customers across sectors including mining, government, industrial and indirect channel partners.
Reporting to the Customer Service Team Leader, this role will suit someone who enjoys working in a fast-paced customer-focused environment, partnering with internal teams and solving problems to achieve positive outcomes.
Responsibilities:
- Respond to customer orders and enquiries in a timely, professional and customer-focused manner
- Provide accurate and timely order entry and data management
- Actively manage and monitor on-time delivery requirements
- Support reporting and forecasting activities as required
- Maintain relevant systems, records and procedures to ensure accuracy and consistency
- Liaise with customers across multiple industry sectors
- Work closely with internal stakeholders to resolve issues, concerns and delivery matters
- Support sales, service and rental teams to deliver a strong customer experience
About you:
- Experience in customer service, order management, sales support or a related administration role
- Strong attention to detail and a high level of accuracy when working with systems and data
- Excellent verbal and written communication skills
- A proactive approach to problem-solving and resolving customer concerns
- Strong stakeholder management and teamwork skills
- The ability to manage competing priorities in a busy environment
- A professional, customer-centric mindset
- Confidence liaising with both internal teams and external customers
Xylem Benefits:
- Competitive salary + company bonus program
- Company-funded income protection insurance
- Subsidised health insurance for you and your immediate family
- 13% superannuation
- Gym membership discounts and wellbeing benefits
- Additional leave entitlements
- Structured training and career development pathways
- Xylem Watermark volunteer program participation
If you are passionate about customer service, order accuracy and building strong stakeholder relationships, we would love to hear from you.
Xylem is an equal opportunity employer. We value diversity and inclusion and encourage applications from people of all backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse people, mature age workers, veterans and members of the LGBTQIA+ community.
Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
Skills Required
- Experience in customer service, order management, sales support, or related administration
- Strong attention to detail and accuracy when working with systems and data
- Excellent verbal and written communication skills
- Proactive problem-solving and customer concern resolution skills
- Strong stakeholder management and teamwork skills
- Ability to manage competing priorities in a busy environment
- Professional, customer-centric mindset
- Confidence liaising with internal teams and external customers
What We Do
Xylem |ˈzīləm| 1) The tissue in plants that brings water upward from the roots; 2) a leading global water technology company. Xylem, a leading global water technology company dedicated to solving the world’s most challenging water issues, is the leading global provider of efficient, innovative and sustainable water technologies improving the way water is used, managed, conserved and re-used. Our international team is unified in a common purpose: creating advanced technology and other trusted solutions to solve the world’s water challenges. We are committed to creating an organization of inclusion and diversity, where everyone feels involved, respected, valued and connected, and where everyone is free to bring their authentic selves and ideas. If you are excited and passionate about helping us #letssolvewater, we want to hear from you!
