Order Management Specialist

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Order Management Specialist Job Description

The Order Management Specialist provides top-tier customer service to their assigned accounts through proactive management of orders from receipt through shipping and by partnering with cross-functional team members and stakeholders to ensure best-in-class results.

• Manage priority orders/customers as assigned by Commercial Leadership.
• Focus on recovery efforts with TOP Customers.
• Effectively communicate with Product Managers, internal departments (Scheduling, Purchasing, Engineering, Shipping, and Quality) and Site Leadership to keep everyone abreast of the status of the sales orders throughout the life cycle of the order.
• Engages directly with customers regarding critical orders, coordinating and communicating delivery plans on phone calls and in person as needed.
•  Work closely with the Production Scheduling department to ensure the customer requested ship date is communicated to Scheduling and the plant committed ship dates of orders are communicated to Customer Care, Sales and our Customers in a timely manner.
• Ensure all sales order changes are coordinated with Production Scheduling, Engineering, Purchasing (raw materials & outside processing), and Manufacturing to verify the plant's ability to accept the changes.
• Continue developing product knowledge and system skills.
• Participate in build to forecast initiatives.
• Update reports for use by management and customer. Reports include Plant backlog, On-Time Shipment to Request and to Promise, Acknowledgment turnaround time, Escalations including drop in requests and AOG.

Job based competencies

Customer focused and detail-oriented

• Experienced in Sales Force
• Experience using customer portals
• Experienced in Business Central/Navision – Sales Orders, Planning and Inventory
• Excellent communication skills – written and verbal
• Proven time management and organizational skills
• Experience with Microsoft Office (Intermediate Excel, Outlook, Word & PowerPoint)
• Ability to solve problems
• Ability to make sound decisions and recommendations
• Work independently with limited supervision
• Ability to demonstrate product knowledge in previous jobs.
• Share knowledge by assisting with onboarding, mentoring and cross training
  Regal Rexnord is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, disability status, protected veteran status, and any other characteristic protected by law or company policy. All qualified individuals are required to perform the essential functions of the job with or without reasonable accommodation. All candidates must be a US Person. Thank you for your interest in Regal Rexnord Corporation.

• Medical, Dental, Vision and Prescription Drug Coverage
• Spending accounts (HSA, Health Care FSA and Dependent Care FSA)
• Paid Time Off and Holidays
• 401k Retirement Plan with Matching Employer Contributions
• Life and Accidental Death & Dismemberment (AD&D) Insurance
• Paid Leaves
• Tuition Assistance

Regal Rexnord is a publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power, transmit and control motion. The Company’s electric motors and air moving subsystems provide the power to create motion. A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications. The Company’s automation offering, comprised of controls, actuators, drives, and precision motors, controls motion in applications ranging from factory automation to precision control in surgical tools.

The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.

Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control. Regal Rexnord has offices and manufacturing, sales and service facilities worldwide. For more information, including a copy of our Sustainability Report, visit RegalRexnord.com.

Regal Rexnord is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity, pregnancy, age, ancestry, national origin, genetic information, marital status, citizenship status (unless required by the applicable law or government contract), disability or protected veteran status or any other status or characteristic protected by law. Regal Rexnord is committed to a diverse and inclusive workforce. We are committed to building a team that represents diverse and inclusive backgrounds, perspectives, and skills.  If you’d like to view a copy of the company’s affirmative action plan for protected veterans/individuals with disabilities or policy statement, please email [email protected]. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected].

Equal Employment Opportunity Posters
Notification to Agencies: Please note that Regal Rexnord Corporation and its affiliates and subsidiaries ("Regal Rexnord") do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement or similar contract and approval from HR to submit resumes for a specific requisition, Regal Rexnord will not consider or approve payment to any third-parties for hires made.