Order Management Specialist

Arxada is a global leader in innovative solutions that protect our world. Our groundbreaking technologies, in-depth regulatory know-how, manufacturing and process development help our customers to safeguard nutrition, health and infrastructure efficiently through chemistry and biotechnology that enhance sustainability. We offer a broad portfolio of ingredients and services for multiple end-markets that include Human Health & Nutrition, Home & Personal Care, Professional Hygiene, Paints & Coatings and Wood Protection.
With customers in more than 100 countries, the company achieved sales of CHF 2 billion in 2024. Headquartered in Basel (Switzerland), Arxada employs 3,200 associates across 24 production sites and 14 R&D centers, all committed to our customers’ success.

As an Order Management Specialist in San José, Costa Rica, you will play an important role in delivering excellent customer service and ensuring the smooth execution of customer orders across our global business. Acting as a key link between customers, sales, supply chain, logistics, and operations teams, you will help ensure products are delivered accurately and on time. This is a fantastic opportunity for an early-career professional looking to build experience in a dynamic international environment, develop cross-functional collaboration skills, and make a meaningful contribution to customer satisfaction and business success.

At Arxada, you will be empowered to learn, grow, and go beyond while working with colleagues who value collaboration, resilience, and continuous improvement.

Essential Job Functions:

• Process customer orders accurately and efficiently through internal systems.

• Serve as a primary contact for customers regarding order status, shipments, and general inquiries.

• Coordinate with Sales, Supply Chain, Logistics, and Finance teams to support timely order fulfillment.

• Monitor orders and proactively communicate updates, delays, or issues to customers and internal stakeholders.

• Support the resolution of order discrepancies, delivery issues, returns, and customer claims.

• Maintain accurate customer and order information within ERP and customer service systems.

• Assist with reporting activities and contribute to process improvement initiatives that enhance the customer experience.

Qualifications & Experience:

• Bachelor’s degree in Business Administration, International Business, Supply Chain, Logistics, or a related field, or equivalent relevant experience.

• At least 2 years of experience in customer service, order management, supply chain, logistics, or a similar administrative or customer-facing role.

• Strong communication and interpersonal skills with the ability to work effectively across teams and cultures.

• Proficiency in Microsoft Office applications; experience with ERP systems such as SAP is mandatory.

• Strong attention to detail, organizational skills, and a proactive approach to problem-solving.

• Fluent English and Spanish language skills, both written and verbal.

• Eagerness to learn, adapt to change, and contribute to a collaborative, customer-focused environment.

Arxada has world class offering in two distinct areas:

• Microbial Control Solutions (MCS) focuses on threats posed by microorganisms to people and planet through five distinct business lines including Professional Hygiene, Home & Personal Care, Wood Protection, Paints & Coatings and Material Protection.

• Nutrition, Care & Environmental (NCE), meanwhile, provides materials used to manufacture composites for electronics, aerospace and other markets, as well as vitamins and nutritional ingredients, chemicals and performance intermediates, and raw materials for a wide range of high-performance applications.

Arxada is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a qualified individual with disability, protected veteran status, or any other characteristic protected by law.