Cardo Systems, the global market leader in wireless communication systems for motorcycle and outdoor helmets, is looking for an Order Management Specialist to join our Operations team.
In this role, you will be responsible for managing the end-to-end order fulfillment process, ensuring accurate and timely execution of customer orders while maintaining high service levels. You will serve as a key interface between customers, warehouses, EMS partners, logistics providers, and internal stakeholders to ensure seamless order processing, inventory availability, and on-time delivery. This position plays a critical role in supporting business growth, operational excellence, and customer satisfaction.
Key Responsibilities
Order Management & Customer Fulfillment
- Manage the complete order lifecycle from order entry through delivery.
- Review and validate customer orders to ensure accuracy and compliance with company processes.
- Monitor open orders and backorders while proactively communicating updates to relevant stakeholders.
- Support customer escalations related to order fulfillment and deliveries.
- Ensure high service levels and customer satisfaction through timely execution and issue resolution.
Warehouse & Logistics Coordination
- Manage the daily interface with global warehouses to ensure efficient order fulfillment and inventory flow.
- Monitor delivery performance and resolve shipping-related issues.
- Support and monitor special operational activities and customer requirements.
- Coordinate with logistics providers to ensure on-time and accurate deliveries.
EMS & Supply Management
- Manage daily operational activities with EMS (Electronic Manufacturing Services) partners.
- Monitor supply availability and material readiness to support customer demand.
- Collaborate with Purchasing, Planning, and EMS vendors to mitigate shortages and supply constraints.
- Support inventory allocation and availability decisions during supply challenges.
Systems & Data Management
- Manage interfaces between order management platforms and ERP systems (Priority).
- Ensure accurate order, inventory, and shipment data within company systems.
- Support system improvements, process automation initiatives, and data integrity activities.
- Develop reports and analyses to improve operational visibility and decision-making.
Requirements:
- 3-5 years of experience in Order Management, Supply Chain, Logistics, or a related field.
- Strong analytical and problem-solving skills.
- Excellent organizational skills with high attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong communication and stakeholder management capabilities.
- Advanced Excel skills.
- Experience with BI and reporting tools.
- Experience working with Priority ERP – an advantage.
- Experience with AI tools (Microsoft Copilot, ChatGPT, Claude, etc.) – a strong advantage.
- Fluent English, both written and verbal.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Skills Required
- 5+ years of experience in Order Management, Supply Chain, Logistics, or Operations.
- Proven experience managing end-to-end order fulfillment processes.
- Strong analytical and problem-solving skills.
- Excellent organizational skills with strong attention to detail.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong communication and stakeholder management skills.
- Advanced Excel skills.
- Experience with BI and logistics reporting tools.
- Experience working with ERP systems.
- Experience with Priority ERP.
- Fluent English, both written and verbal.
What We Do
Cardo Systems, Ltd., headquartered in Ra'anna, Israel, is the world’s acknowledged market leader in Bluetooth® and DMC – Dynamic Mesh Communication and entertainment systems for motorcycle riders. The company has pioneered the development and introduction of Bluetooth headsets for motorcycle riders since 2005 and has been reinventing the market ever since, with the introduction of game-changing innovations such as long-range intercom in 2011, Mesh communications in 2015 and Natural Voice Operation in 2017 and many more. Cardo is the industry's market leader and sells its products to avid motorcyclists in over 85 countries. Cardo also develops Bluetooth and DMC solutions for a select group of leading manufacturers in the field of motorcycle accessories, such as SHOEI, HJC and Ducati. Our corporate tagline, communication in motion® , reflects what the company does best: Empowering people who are on the move with the finest communication and entertainment devices available. Our typical customers are outdoors, in motion and committed to remain in touch. Since 2003 we offer them the tools to do so in a safe and user-friendly manner.
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