Order Management Specialist

Posted 7 Days Ago
Be an Early Applicant
Ra'anana, ISR
Hybrid
Senior level
Information Technology • Software
The Role
Manage end-to-end order lifecycle, validate orders, monitor shipments and backorders, resolve fulfillment issues, coordinate global warehouses, EMS and logistics partners, support inventory allocation and supply readiness, maintain ERP and order platform data, and drive reporting and process improvements.
Summary Generated by Built In
Description

Cardo Systems, the global market leader in wireless communication systems for motorcycle and outdoor helmets, is looking for a Global Shipping Specialist to join our Operations team.

In this role, you will be responsible for managing and optimizing Cardo's global logistics activities, ensuring efficient and compliant transportation of materials and products worldwide. You will work closely with internal stakeholders, suppliers, freight forwarders, customs brokers, and transportation providers to support business operations, drive process improvements, and deliver cost-effective logistics solutions.

Key Responsibilities

Global Transportation Management

  • Manage and coordinate international inbound and outbound shipments via air, ocean, courier, and ground transportation.
  • Ensure on-time delivery of materials, finished goods, samples, and service parts across global locations.
  • Monitor shipment status, identify potential risks, and proactively resolve transportation issues.
  • Coordinate urgent shipments and premium freight activities when required.

Import & Export Operations

  • Manage import and export processes while ensuring compliance with local and international trade regulations.
  • Prepare and review shipping documentation, customs declarations, certificates, and commercial invoices.
  • Coordinate customs clearance activities with brokers, carriers, and internal stakeholders.
  • Ensure compliance with company shipping policies and regulatory requirements.

Carrier & Freight Forwarder Management

  • Build and maintain strong relationships with freight forwarders, couriers, customs brokers, and transportation providers.
  • Evaluate and negotiate transportation solutions based on cost, lead time, and service requirements.
  • Monitor carrier performance and drive continuous improvement initiatives.
  • Lead transportation escalations and resolve delivery issues.

Logistics Cost & Performance Management

  • Analyze logistics expenses and identify cost-reduction opportunities.
  • Monitor transportation KPIs and support budgeting and forecasting activities.
  • Optimize transportation modes and routing strategies.
  • Support continuous improvement initiatives focused on cost, service, and operational efficiency.

Process Improvement & Systems Management

  • Drive logistics process improvements and operational excellence initiatives.
  • Support implementation and optimization of shipping and transportation systems.
  • Develop reports and dashboards to improve logistics visibility and decision-making.
  • Maintain logistics procedures and documentation according to company standards.
Requirements

Requirements:

  • 5+ years of experience in international shipping, logistics, freight forwarding, or supply chain operations.
  • Strong knowledge of import/export processes and customs regulations.
  • Experience managing global transportation providers and freight forwarders.
  • Excellent analytical and problem-solving skills.
  • Strong communication and stakeholder management abilities.
  • Advanced Excel skills.
  • Experience with AI tools (Microsoft Copilot, ChatGPT, Claude, etc.) – a strong advantage.
  • Experience with BI and logistics reporting tools.
  • Experience working with Priority ERP – an advantage.
  • Fluent English, both written and verbal.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Skills Required

  • 5+ years of experience in Order Management, Supply Chain, Logistics, or Operations.
  • Proven experience managing end-to-end order fulfillment processes.
  • Strong analytical and problem-solving skills.
  • Excellent organizational skills with strong attention to detail.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Strong communication and stakeholder management skills.
  • Advanced Excel skills.
  • Experience with BI and logistics reporting tools.
  • Experience working with ERP systems.
  • Experience with Priority ERP.
  • Fluent English, both written and verbal.
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The Company
HQ: Ra‘ananna
180 Employees
Year Founded: 2004

What We Do

Cardo Systems, Ltd., headquartered in Ra'anna, Israel, is the world’s acknowledged market leader in Bluetooth® and DMC – Dynamic Mesh Communication and entertainment systems for motorcycle riders. The company has pioneered the development and introduction of Bluetooth headsets for motorcycle riders since 2005 and has been reinventing the market ever since, with the introduction of game-changing innovations such as long-range intercom in 2011, Mesh communications in 2015 and Natural Voice Operation in 2017 and many more. Cardo is the industry's market leader and sells its products to avid motorcyclists in over 85 countries. Cardo also develops Bluetooth and DMC solutions for a select group of leading manufacturers in the field of motorcycle accessories, such as SHOEI, HJC and Ducati. Our corporate tagline, communication in motion® , reflects what the company does best: Empowering people who are on the move with the finest communication and entertainment devices available. Our typical customers are outdoors, in motion and committed to remain in touch. Since 2003 we offer them the tools to do so in a safe and user-friendly manner.

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