At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and delivery of testing advancements that improve patient outcomes across a range of settings. As a member of our team, you can make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development.
Cepheid is proud to work alongside a community of six fellow Danaher Diagnostics companies. Together, we’re working at the pace of change on diagnostic tools that address the world’s biggest health challenges, driven by knowing that behind every test there is a patient waiting.
Learn about the Danaher Business System which makes everything possible.
The Order Management Specialist is responsible for managing customer quotes, accurate processing of customer orders, complaints, credits notes, invoice management and dispute resolution. This role will deliver enhanced customer experience through excellent customer communication, effective resolution of customer issues and a culture of continuous improvement. Partners with Operations, support departments to enhance customer experience and EMEA Commercial Ops’ strategic and operational goals to achieve our revenue goals.
This position is part of the Customer Service team, will be in Barcelona as a onsite role and hired on a Fixed-Term contract. At Cepheid, our vision is to be the leading provider of seamlessly connected diagnostic solutions.
In this role, you will have the opportunity to:
- Maintain customer direct contact and being a close Business Partner with Sales Organizations to fully support the Sales and Marketing strategies and the business growth.
- Team up with other functions to maintain a strong collaboration geared towards maintaining or enhancing customer satisfaction.
- Being a part and support a culture of collaboration, accountability, and high-performance.
The essential requirements of the job include
- High school degree (or equivalent experience) with 2 to 4 years of relevant work experience.
- Experience in order management and customer complaint handling with excellent data entry skills to review quickly and accurately input data.
- Demonstrate ability to resolve customers’ enquiries proactively and quickly, maintaining a high level of customer satisfaction.
- Experience of MS Office products including advanced knowledge of Excel preferred.
- Fluent in Swedish and English and strong written and verbal communication skills.
It would be a plus if you also possess previous experience in:
- Proficiency in an additional Nordic language.
- Experience with ERP systems such as SAP and SFDC.
- Experience in working with problem solving methods.
Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.
For more information, visit www.danaher.com.
Skills Required
- High school degree or equivalent experience
- 2 to 4 years of relevant work experience
- Experience in order management
- Experience handling customer complaints
- Excellent data entry skills and accuracy
- Ability to proactively and quickly resolve customer inquiries
- Microsoft Office experience
- Advanced Microsoft Excel knowledge
- Fluency in Swedish and English
- Strong written and verbal communication skills
- Proficiency in an additional Nordic language
- Experience with ERP systems such as SAP and SFDC
- Experience using problem-solving methods
Danaher Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Danaher Corporation and has not been reviewed or approved by Danaher Corporation.
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Healthcare Strength — Healthcare coverage is described as comprehensive, including medical plan options alongside dental, vision, life, disability, and mental health support. Wellness initiatives and support programs such as an EAP and vaccination or fitness offerings add breadth beyond core insurance.
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Retirement Support — Retirement benefits include a 401(k) plan with employer matching and options such as pre-tax and Roth contributions. Broader financial rewards such as performance bonuses and access to equity or an employee stock purchase plan are also described.
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Parental & Family Support — Parental leave and family-building support are described as available, including maternity and paternity leave and fertility assistance. Childcare and eldercare support are also highlighted as part of the overall package.
Danaher Corporation Insights
What We Do
Danaher is a global science and technology innovator committed to helping our customers solve complex challenges and improve quality of life around the world. A global network of more than 25 operating companies, we drive meaningful innovation in some of today’s most dynamic industries through our operating companies in four strategic platforms: Life Sciences, Diagnostics, Water Quality and Product Identification. The engine at the heart of our success is the Danaher Business System (DBS), a set of tools that enables continuous improvement around lean, growth and leadership. Through the ingenuity of our people, the power of DBS and the impact of our meaningful technologies, we help realize life’s potential in ourselves and for those we serve.
