Order Management Representative

Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. Arista is a well-established and profitable company with over $7 billion in revenue. Arista’s award-winning platforms, ranging in Ethernet speeds up to 800G bits per second, redefine scalability, agility, and resilience.  Arista is a founding member of the Ultra Ethernet consortium. We have shipped over 20 million cloud networking ports worldwide with CloudVision and EOS, an advanced network operating system. Arista is committed to open standards, and its products are available worldwide directly and through partners.

At Arista, we value the diversity of thought and perspectives each employee brings. We believe fostering an inclusive environment where individuals from various backgrounds and experiences feel welcome is essential for driving creativity and innovation.

Our commitment to excellence has earned us several prestigious awards, such as the Great Place to Work Survey for Best Engineering Team and Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest quality and performance standards in everything we do.

Who You’ll Work With

In this role, you will work closely with Arista’s Sales team, channel partners, distributors, and resellers to ensure accurate order processing and fulfillment. You’ll also collaborate with internal teams including Finance, Legal, Customer Support, and Logistics to address contractual, compliance, and shipping requirements, ensuring a seamless experience for our customers across the APAC region.

What You’ll Do

• Process purchase orders received from Arista’s partners and end-customers and produce commensurate Arista Sales Orders.
• Ensure proper and accurate shipping logistics 
• Perform requisite review of key terms on customer and partner purchase orders to ensure accuracy and adherence to existing contractual and pricing agreements
• Follow-up on customer related issues, including processing RMA requests.
• “Support Attach” - Ensure that purchase orders from customers and partners include requisite product support for the switches on their orders.
• Maintain thorough and accurate installed customer base and service contract information.
• Collaborate with Sales team to understand any special customer issues and situations.
• Develop and maintain understanding of the channel sales model, direct sales model and partner effectively with Distributors and Resellers.
• Clearly understand all product offering, subscription and renewal licensing models.
• Timely resolution of backlogged orders, and tracking of order cancellations to ensure accurate processing.
• Other duties/projects when required; particularly to help achieve SOX compliance

• Previous experience in sales, specifically orders management and software maintenance renewals, is preferred: 5+ years
• Must have attention to detail and ability to follow-up with Arista Account Representatives and/or Arista partners/customers on purchase order and shipping terms and issues.
• Must have excellent organizational skills with the ability to take initiative and work proactively with minimal supervision.
• Must have demonstrated ability to work independently as well as in a team environment.
• Must possess excellent customer service skills with an orientation towards helping customers.
• Must thrive in a results-driven environment.
• Excellent oral and written communication skills and strong computer proficiency. Strong command of English language.  Additional languages would be an advantage but are not a requirement.
• Strong working knowledge of Microsoft Office applications and previous experience of Salesforce.com is desired
• Ability to review and interpret contractual terms and conditions.
• Knowledge of shipping logistics and shipping terms for APAC region

Arista stands out as an engineering-centric company. Our leadership, including founders and engineering managers, are all engineers who understand sound software engineering principles and the importance of doing things right.

We hire globally into our diverse team. At Arista, engineers have complete ownership of their projects. Our management structure is flat and streamlined, and software engineering is led by those who understand it best. We prioritize the development and utilization of test automation tools.

Our engineers have access to every part of the company, providing opportunities to work across various domains. Arista is headquartered in Santa Clara, California, with development offices in Australia, Canada, India, Ireland, and the US. We consider all our R&D centers equal in stature.

Join us to shape the future of networking and be part of a culture that values invention, quality, respect, and fun.