Order Management Representative

The primary responsibility for the Order Management Representative position is to enable a positive customer experience through the execution of the order fulfillment process. Key activities include understanding and responding to the customer needs, processing orders, and order management.

Job Requirements:

• Process customer orders with suppliers and distributors
• Review orders for compliance including pricing, terms, and delivery
• Manage backlog and open order reports in GST's system or customer portals
• Track, review, and follow up on quote log and open order activities
• Process and follow up on RMA's
• Follow up with customers in a timely manner
• Identify and assess customers' needs to achieve high customer satisfaction
• Manage tactical day-to-day customer inquiries
• Assist sales team's efforts to respond, process, and document customer RFQ's
• Support order management
• Perform other customer service or business requirements.

Qualifications:

• High school diploma or equivalent; college degree preferred
• Two years of prior experience in business and/or sales
• Exceptional critical thinking skills, independent thinker and great team player
• Attention to detail
• Prior experience in data extraction and price quote preparation
• Proficient with Microsoft Office Suite such as Word, Excel, Outlook and PowerPoint
• Ability to deal with a rapid paced/multitasking fast growth environment is a must
• Strong communication, documentation and presentation skills with a rigorous customer service attitude is required
• Ability to remain flexible and can shift and adjust priorities quickly and efficiently

Compensation & Benefits:

• Medical/Dental/Vision
• 401K Plan
• Vacation
• Company Perks